Experience Specialist - Midwife Services - Iowa Methodist

UnityPoint Health•Des Moines, IA

About The Position

The Experience Specialist is responsible for basic patient experience, ensuring a seamless experience for patients and visitors. The role extends a professional welcome, assists with paperwork, and guides patients to the appropriate departments. The role addresses general patient inquiries, answers the incoming calls and escalates urgent concerns to experience specialist leads. The role supports in maintaining accurate patient records in the EMR system and collects patient feedback. Why UnityPoint Health? At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members. Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in. Here are just a few: Expect paid time off, parental leave, 401K matching and an employee recognition program . Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members. Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family . With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together. And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience. Find a fulfilling career and make a difference with UnityPoint Health.

Requirements

Ability to read, write, speak and comprehend fluent English.
High school graduate or equivalent.
Risks inherent to working in a health care facility.
High stress levels due to constant interruptions, high volume, urgency of issues, and interactions with a wide variety of individuals.
Must be able to maintain a calm, caring and professional manner.
Good communication and listening skills with people of diverse professional, educational and lifestyle backgrounds.
Ability to understand and clearly communicate with a wide variety of individuals.
Must possess good organizational skills.
Must be self-directed and accurate.
None required

Nice To Haves

Previous experience in a medical office, registering patients, preferred.
Working knowledge of medical terminology preferred.

Responsibilities

Greets patients and visitors and obtains accurate information and signatures for office records.
Answers telephone calls promptly and accurately.
Takes telephone messages and directs calls in an appropriate and professional manner.
Retrieves, files photocopies or scans medical correspondence, reports and miscellaneous items, as requested.
Collects payments, issues receipts and reconciles daily accounts receivable activity to prepare for daily deposits.
Open and / or closes the clinic following specific guidelines of the individual clinic.
Demonstrates initiatives to improve quality and customer service by striving to exceed customer expectations.
Integrates and demonstrates CORE values and Expectations for Personal and Service Excellence to guide professional behaviors, while adhering to the policies and procedures of IH-DM.
Balance team and individual responsibilities; be open and objective to other’s views; give and welcome feedback; contribute to positive team goals; and put the success of the team above own interests.
Practice reflects knowledge of HIPAA, JCAHO, OSHA and other federal/state regulatory agencies guiding healthcare.
Demonstrates the ability to meet the department work schedule.
Demonstrates the knowledge that patient and workplace safety is a priority by preventing errors, accidents and infections and reporting potential or actual concerns immediately.
This position may be assigned a specific mission to address in an emergency situation to assist in disaster response and recovery as part of the IH-DM Hospital Emergency Incident Command System; situations of a critical nature may require an individual to perform multiple tasks until additional support can be obtained.
Performs functions other than described due to extenuating circumstances.
Abides by all Health System and departmental policies.
Duties and responsibilities at the discretion of the supervisor, formally or informally, verbally or in writing.