Experience Specialist/Receptionist - Eagle Grove Family Medicine

UnityPoint Health•Eagle Grove, IA

1d•Onsite

About The Position

As an Experience Specialist/Receptionist, you are the first person to greet patients as they walk into our clinics. Primary duties will include checking-in patients, assisting with scheduling, answering phones, processing co-payments and follow up appointments as needed. Customer service, empathy and compassion are the biggest assets in this position. At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members. Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in. With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together. And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience. Find a fulfilling career and make a difference with UnityPoint Health.

Requirements

High School Diploma or GED required
1+ year of customer service or front desk experience preferred (healthcare setting is a plus)
Excellent interpersonal, communication, and problem-solving skills
Strong attention to detail and ability to multitask in a fast-paced environment
Basic proficiency in computer systems and software, including Microsoft Office and scheduling platforms
Professional appearance and demeanor

Responsibilities

Provide a professional, welcoming first point of contact for patients and visitors, offering information on services and procedures.
Keep patients and families informed about wait times, provider availability, and any delays.
Address general inquiries and concerns with empathy, escalating complex issues as needed.
Offer guidance on charges, payment processes, and insurance procedures .
Maintain accurate and up to date patient records in the electronic medical records (EMR) system.
Answer and route incoming calls, providing basic information as appropriate.
Ensure all interactions and data handling follow confidentiality and UPH standards.