Experience Specialist/Receptionist: Clive/Waukee OB/GYN

UnityPoint Health•Clive, IA

14d

About The Position

As an Experience Specialist/Receptionist , you are the first point of contact for patients and visitors, playing a vital role in creating a welcoming and professional environment. You will manage front desk responsibilities while ensuring a smooth and positive experience for everyone who enters the clinic. Your role blends administrative support with exceptional customer service to support the overall efficiency and reputation of our healthcare team.

Requirements

High School Diploma or GED required
Excellent interpersonal, communication, and problem-solving skills
Strong attention to detail and ability to multitask in a fast-paced environment
Basic proficiency in computer systems and software, including Microsoft Office and scheduling platforms
Professional appearance and demeanor

Nice To Haves

1+ year of customer service or front desk experience preferred (healthcare setting is a plus)

Responsibilities

Greet patients and visitors with warmth and professionalism, creating a welcoming environment
Check patients in and out, verify personal and insurance information, and update records as needed
Schedule, confirm, and manage patient appointments using the clinic's electronic health record (EHR) system
Answer incoming phone calls, respond to inquiries, and direct calls to the appropriate departments
Collect and process payments, issue receipts, and assist with billing questions
Maintain confidentiality of all patient records and comply with HIPAA regulations
Monitor the waiting area to ensure cleanliness, comfort, and an organized flow of traffic
Coordinate with clinical staff to manage patient flow and minimize wait times
Perform general administrative duties such as data entry, filing, faxing, and scanning documents
Assist in onboarding new patients and educating them on clinic policies and procedures