Experience Specialist/Receptionist

UnityPoint Health • Waterloo, IA

372d

About The Position

As an Experience Specialist/Receptionist at the Waterloo Cardiovascular Center, you will be the first person to greet patients as they walk into our clinics. Your primary duties will include checking-in patients, assisting with scheduling, answering phones, processing co-payments, and following up on appointments as needed. Customer service, empathy, and compassion are the biggest assets in this position.

Requirements

• High School Degree or Vocational School Graduate
• Previous medical office experience preferred
• Strong customer service skills
• Excellent computer skills and abilities
• Ability to understand and apply guidelines, policies and procedures
• Strong personable skills to interact with physicians, health care team members, patients and support systems
• Effective communication skills
• Proficient in Microsoft Office
• Customer and patient focused
• Medical terminology/background a plus!

Responsibilities

• Greets patients and visitors and obtains accurate information and signatures for office records
• Obtain signatures on all forms pertinent to the patient's current visit from the patient or family member who has authority to sign on behalf of the patient
• Photo-copy & scan insurance cards and driver's licenses
• Adhere to all confidentiality policies and procedures
• Answers telephone calls promptly and accurately. Takes telephone messages and directs calls in an appropriate and professional manner
• Retrieves, files photocopies or scans medical correspondence, reports and miscellaneous items, as requested
• Collects payments, issues receipts and reconciles daily accounts receivable activity to prepare for daily deposits
• Demonstrates initiatives to improve quality and customer service by striving to exceed customer expectations
• Integrates and demonstrates FOCUS values and Expectations for Personal and Service Excellence to guide professional behaviors, while adhering to the policies and procedures of UPH-DM
• Balance team and individual responsibilities; be open and objective to other's views; give and welcome feedback; contribute to positive team goals; and put the success of the team above own interests
• Open and/or closes the clinic following specific guidelines of the individual clinic
• Refer patients who need financial assistance with their clinic/hospital bills to a Financial Advocate
• Perform functions other than described due to extenuating circumstances
• Other duties as assigned

Benefits

• Commitment to our Team - We've been named a Top 150 Place to Work in Healthcare 2022 by Becker's Healthcare for our commitment to our team members
• Culture - At UnityPoint Health, you matter. Come for a fulfilling career and experience a culture guided by uncompromising values and unwavering belief in doing what's right for the people we serve
• Benefits - Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you're in
• Diversity, Equity and Inclusion Commitment - We're committed to ensuring you have a voice that is heard regardless of role, race, gender, religion, or sexual orientation
• Development - We believe equipping you with support and development opportunities is an essential part of delivering a remarkable employment experience
• Community Involvement - Be an essential part of our core purpose-to improve the health of the people and communities we serve

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Hospitals
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees