Experience Specialist/Receptionist - Family Medicine Buena Vista

UnityPoint Health • Storm Lake, IA

88d

About The Position

As an Experience Specialist/Receptionist, you are the first person to greet patients as they walk into our clinics. Primary duties will include checking-in patients, assisting with scheduling, answering phones, processing co-payments and follow up appointments as needed. Customer service, empathy and compassion are the biggest assets in this position.

Requirements

• High School or Vocational School graduate.
• Mandatory Reporter certification, or obtained within 90 days of employment.
• Ability to demonstrate strong customer service skills.
• Ability to effectively enter information into a variety of computer programs.
• Ability to understand and apply guidelines, policies and procedures.
• Ability to interact effectively with physicians, health care team members, individuals and members of their support systems.
• Ability to communicate effectively with people of diverse professional, educational and lifestyle backgrounds.
• Ability to work as a team member.

Nice To Haves

• Previous medical office experience preferred.
• Previous experience with an electronic health record or medical office software preferred.
• Previous experience coding diagnoses and procedures with ICD-9-CM and CPT preferred.
• Knowledge of medical terminology, anatomy, and physiology preferred.
• Strong interpersonal skills.
• Strong computer skills.
• Strong verbal and written communication skills.

Responsibilities

• Greet patients and visitors and provide courteous, caring and professional assistance to all individuals contacting the office.
• Answer their questions and provide non-medical information and/or direct to appropriate person or department.
• Answer telephone calls in a clear, calm and professional manner.
• Screen calls by urgency and route calls promptly, accurately, and professionally to appropriate party.
• Make, cancel and reschedule patient appointments maintaining appointment schedule according to office procedure.
• Gather, verify and enter demographic and insurance information on new and established patients necessary for completion of electronic health record and insurance claim processing at each patient visit.
• Collect payments, issue receipts and reconcile daily receivable activity to prepare for daily deposits.
• Work independently and responsible for timely completion of assigned functions.
• Maintain regular and consistent attendance at work.
• Perform other duties as requested by Clinic Administrator to facilitate the smooth and effective operations of the office.

Benefits

• $1,500 Sign-On Bonus for External Candidates
• Paid time off
• Parental leave
• 401K matching
• Employee recognition program
• Dental and health insurance
• Paid holidays
• Short and long-term disability
• Pet insurance
• Early access to earned wages with Daily Pay
• Tuition reimbursement
• Adoption assistance

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED