Experience Specialist - Blank Endocrinology Clinic - PRN As Needed

UnityPoint Health • Des Moines, IA

100d

About The Position

The position involves greeting patients and visitors, determining their needs, and directing them in a pleasant and professional manner. Responsibilities include answering the telephone, taking messages, scheduling appointments, and receiving payments while issuing receipts. The role also requires obtaining and entering accurate demographic and insurance information, as well as performing other clerical and administrative tasks as requested.

Requirements

• High school graduate or equivalent.
• Previous experience in a medical setting desirable.
• Working knowledge of medical terminology and third party payer is helpful.
• Typing skills 40-wpm or keyboard equivalent.
• Accurate data entry and spelling accuracy required.
• Previous customer service experience desirable.

Nice To Haves

• Patient Access Certificate and Medical Terminology preferred.

Responsibilities

• Greets patients and visitors and obtains accurate information and signatures for office records.
• Obtain signatures on all forms pertinent to the patient’s current visit from the patient or family member who has authority to sign on behalf of the patient.
• Photo-copy & scan insurance cards and driver’s licenses.
• Adhere to all confidentiality policies and procedures.
• Answers telephone calls promptly and accurately. Takes telephone messages and directs calls in an appropriate and professional manner.
• Retrieves, files photocopies or scans medical correspondence, reports and miscellaneous items, as requested.
• Collects payments, issues receipts and reconciles daily accounts receivable activity to prepare for daily deposits.
• Demonstrates initiatives to improve quality and customer service by striving to exceed customer expectations.
• Integrates and demonstrates FOCUS values and Expectations for Personal and Service Excellence to guide professional behaviors.
• Balance team and individual responsibilities; be open and objective to other’s views; give and welcome feedback; contribute to positive team goals; and put the success of the team above own interests.
• Open and/or closes the clinic following specific guidelines of the individual clinic.
• Refer patients who need financial assistance with their clinic/hospital bills to a Financial Advocate.

Benefits

• Paid time off
• Parental leave
• 401K matching
• Employee recognition program
• Dental and health insurance
• Paid holidays
• Short and long-term disability
• Pet insurance
• Early access to earned wages with Daily Pay
• Tuition reimbursement
• Adoption assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED