Experience Services Concierge

JLL•Waukesha, WI

2d•Onsite

About The Position

JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. What this job involves The Experience Services Concierge is responsible for delivering exceptional experience every day through enhanced engagement, proactive communication, and high-touch service. This GE Healthcare-facing role combines passion for service, brilliant people skills, and enthusiasm for creating a hospitality-focused workplace environment. The Concierge will increase engagement and partnership between JLL, service partners, and GE Healthcare to provide superior service delivery while implementing workplace experience programs.

Requirements

Minimum 1-2 years of customer service or hospitality experience
Working knowledge of Microsoft Office suite (Teams, Excel, PowerPoint, Word, and Outlook)
Genuine passion for creating experiences that exceed expectations
Flexibility and positive attitude in managing shifting daily priorities
Excellent communication skills with the ability to provide professional spoken and written interactions
Fluency in English required
Strong multitasking and prioritization abilities while maintaining consistent, elevated guest experiences and accuracy
Work Schedule: Monday - Friday, 8-hour day shift, onsite position
This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without employer sponsorship.

Responsibilities

Serve as the primary point of contact for all GE Healthcare employee inquiries, issues, troubleshooting, and feedback related to workplace services
Execute Concierge services in accordance with SLAs, standard processes, and GE Healthcare Workplace Without Limits brand standards
Receive and respond to all requests within one day, including personal follow-up to ensure GE Healthcare satisfaction
Maintain visible engagement in the workplace, spending minimum three hours daily welcoming employees at reception/entrances and walking floors
Verify visitors access and support the visitor’s host by escorting them into the facility in a safe and proper manner
Adhere to Lobby Area Standards and maintain professional reception environment
Maintain Concierge site communication channels and respond to requests in timely manner
Ensures accuracy, consistency, and professionalism in all guest-facing materials including signage, digital screens, and pre-arrival communication
Support the communication lead with weekly and monthly concierge communications, including assisting with content research, sourcing and distribution for site newsletters, alerts, and service updates
Communicate campus updates to workplace stakeholders
Collaborate with the communication lead to maintain accurate welcome FAQs, site maps, and general site signage, ensuring a frictionless experience for employees and guests
Manage conference room bookings and resolve scheduling conflicts
Pre-meeting preparation and meeting room set-up coordination
Support the meeting hosts as needed by coordinating catering orders and delivery
Offer first-level support for AV and technology needs, both on-site and virtually
Assist with GE Healthcare campus events to ensure flawless delivery and community engagement
Ensure workspaces (offices, desks, conference rooms, mailroom, pantries) are properly stocked and maintained
Conduct routine site assessments (Gemba Walks) as a proactive approach to workplace management
Maintain the security processes and protocols for the GE Healthcare occupied spaces
JLL concierge will support the site emergency response procedures. However, JLL concierge shall not act as a first responder during emergencies.
Work with key account stakeholders to organize and operationalize engagement events
Facilitate Workplace Experience Programs including Journey Mapping
Engage in continuous improvement and innovation initiatives
Identify potential risks and escalate appropriately
Build connections and network throughout the hospitality industry to elevate guest experiences.