Experience Researcher Chase Travel, Senior Associate

JPMorgan Chase & Co.•New York, NY

About The Position

Bring your industry trends and knowledge to our team and shape exceptional user experiences through cutting-edge research, influencing product design and functionality. As an Experience Research Senior Associate in Chase Travel, you will play a pivotal role in shaping user experiences across our products and services. Leveraging advanced proficiency in research methods, analysis, and both quantitative and qualitative techniques, identify customer needs and translate them into actionable insights and recommendations. You will act as a core contributor to aid in developing research studies that answer user needs. Your work will directly impact the design, architecture, and functionality of our offerings, collaborating with cross-functional teams to contribute to discussions on design and research, and leading the decision on which methods best suit key design questions.

Requirements

3+ years of experience or equivalent expertise in generative and evaluative user experience research, employing advanced research methods and techniques
Demonstrated proficiency in both quantitative and qualitative research methods, including survey and interview design, ethnography, and data analysis
Advanced knowledge of user experience design principles and practices, with a focus on how ethnographic principles influence effective user experiences
Advanced understanding of current research methodologies, with the ability to review and understand how to apply current research practices to better inform experience designs
Experience in collaborating with cross-functional teams, including UX designers, product managers, and developers, to drive customer-centric decision-making and inform product prioritization.
Skilled in designing high-quality research studies with an iterative approach, capable of adapting study parameters to meet evolving product design needs.
Proficient in connecting research insights across other business functions to maximize the impact of research efforts.

Nice To Haves

Previous experience or knowledge of the travel industry and online travel agencies (OTAs).
Ability to navigate ambiguity, set clear expectations, and align with stakeholders to maximize the impact and clarity of research efforts.
Capability to swiftly pivot research efforts to support the needs of the team QUAD.
Advanced presentation and storytelling based on research insights to cross-functional teams.

Responsibilities

Conduct and execute research studies using advanced research methods, such as surveys, interviews, ethnography, and quantitative and qualitative techniques, to gather customer insights
Analyze and interpret data, identify patterns and trends, and provide actionable recommendations to inform user experience design decisions and facilitate improvements in customer satisfaction and engagement
Collaborate with cross-functional teams to ensure the integration of user insights into product development processes based on research findings
Contribute to the creation and refinement of experience research strategies and connect craft work to business goals and success metrics, taking into consideration downstream implications
Stay current with industry trends and incorporate knowledge into team insights
Design and implement thorough research studies to uncover customer needs, preferences, and behaviors, driving product enhancements and innovation.
Utilize advanced quantitative and qualitative methods to analyze and interpret data, transforming insights into actionable recommendations for improving user experience.
Conduct surveys and interviews with users to collect information on their needs and desires, developing user testing scenarios to refine products or features based on the findings.
Promote a culture of continuous learning and knowledge sharing within the user experience design team.
Stay informed about industry trends and advancements in user experience research methodologies, integrating innovative techniques to maintain a competitive advantage in the market.
Create frameworks and artifacts that inspire and drive consensus and action across various business functions.

Benefits

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location.
Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.
We also offer a range of benefits and programs to meet employee needs, based on eligibility.
These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more.
Additional details about total compensation and benefits will be provided during the hiring process.

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