Experience Research Vice President
About The Position
Join us to pioneer user experience insights, shaping products that resonate with customers and end users. Foster a culture of continuous learning as you mentor and coach junior researchers and designers and bring your thought leadership and expertise to the team. As a Vice President of Experience Research on the Private Client team,â you will play a pivotal role in shaping the user experience across our products and services. Leveraging your deep expertise in research methods and user experience design, develop and execute research strategies to uncover valuable insights into the wants, needs, and abilities of our customers and end users. Your work will provide the foundation used to inform effective product and service designs across the firm. Apply your advanced knowledge of quantitative and qualitative methods to critically analyze the effectiveness of our existing and future designs as you collaborate with cross-disciplinary teams. This position will lead research to inform design experiences and services that support the development of the JP Morgan Private Client offering. The Private Client offering serves affluent households by providing concierge banking, personalized wealth advice, and access to the best of JP Morgan Chase. In this role, you will collaborate with cross-functional teams to create solutions that attract and engage affluent customers across all business channels. The team will focus on delivering seamless, high-touch experiences in human, digital, and retail environments. Your work will help inform designs to acquire new clients and deepen relationships with existing ones, ensuring our affluent customers receive exceptional service at every touchpoint.
Requirements
- 5+ years of experience or equivalent expertise in generative and evaluative user experience research, with a strong focus on both quantitative and qualitative research methods
- Proven ability to conduct various research techniques, such as ethnography, surveys, interviews, and advanced data analysis, to derive actionable insights for user experience design
- Demonstrated knowledge of advanced qualitative methods, with evidence of implementing findings that improved product or feature design
- Demonstrated experience in collaborating with cross-functional teams, including UX designers, product managers, and developers, to propel customer-centric decision-making and inform product prioritization
- Experience in designingâ high-quality research studies with an iterative mindset, with an ability to adapt study parameters to accommodate changing product design needs
- Ability to synthesize findings and present insights and opportunities to stakeholders in a clear, compelling manner
- Demonstrated knowledge of design thinking process
Nice To Haves
- Proven expertise in researching exceptional experiences for affluent customer segments in industries like luxury goods and services, hospitality, financial services, travel, or other industries that cater to clients with white glove service models
- Experience conducting research to inform product design
- Consulting or agency experience is a plus
- Familiarity or experience with service design research, methods, and artifacts is a plus
Responsibilities
- Design and execute comprehensive research studies to identify customer needs, preferences, and behaviors to foster product improvements and innovation
- Analyze and interpret data using advanced quantitative and qualitative methods and translate insights into actionable recommendations for enhancing user experience
- Facilitate surveys and interviews with users to gather information on user needs and desires and create user testing scenarios to further refine the product or feature based on findings
- Mentor and guide junior researchers and designers and foster a culture of continuous learning and knowledge sharing within the user experience design team
- Monitor industry trends and advancements in user experience research methodologies and incorporate innovative techniques to maintain a competitive edge in the market
- Collaborate on workshop design and service design
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Industry
Credit Intermediation and Related Activities
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
