Experience Research, Vice President

JPMorgan Chase & Co.•Plano, TX

About The Position

As a Vice President of Experience Research in JPMorgan Wealth Management, you will play a pivotal role in shaping the user experience across our products and services. Leveraging your deep expertise in research methods and user experience design, you will develop and execute research to uncover valuable insights into the needs and abilities of our end users--every JPMorgan financial advisor in America and the teams that support them. Your work will provide the foundation used to inform effective product and experience design across the firm. Apply your advanced knowledge qualitative research methods to critically analyze the effectiveness of our existing and future designs as you collaborate with cross-disciplinary teams.

Requirements

5+ years of experience or equivalent expertise in generative and evaluative user experience research, with a strong focus on both quantitative and qualitative research methods
Proven ability to employ various research techniques, including ethnography, surveys, interviews, and advanced data analysis, to derive actionable insights for user experience design
Demonstrated knowledge of advanced qualitative methods, with evidence of implementing findings that improved product or feature design
Demonstrated experience in collaborating with cross-functional teams, including UX designers, product managers, and developers, to propel customer-centric decision-making and inform product prioritization
Experience in designing high-quality research studies with an iterative mindset, with an ability to adapt study parameters to accommodate changing product design needs

Nice To Haves

Experience working both independently and embedded within a cross-discipline teams
Experience identifying and documenting experience requirements, both functional and non-functional
Interest in using AI to improve the quality of your work
Comfort presenting to the C-Suite

Responsibilities

Design and execute comprehensive research studies to identify customer needs, preferences, and behaviors to foster product improvements and innovation
Analyze and interpret data using advanced quantitative and qualitative methods and translate insights into actionable recommendations for enhancing user experience
Facilitate surveys and interviews with users to gather information on user needs and desires and create user testing scenarios to further refine the product or feature based on findings
Mentor and guide junior researchers and designers and foster a culture of continuous learning and knowledge sharing within the user experience design team
Monitor industry trends and advancements in user experience research methodologies and incorporate innovative techniques to maintain a competitive edge in the market