Experience Planner

Omnicom Health • New York, NY

79d • $75,000 - $96,500

About The Position

The Experience Planner partners with the Agency’s and clients’ teams to provide support, leadership, and focus, helping turn brand strategies into actionable and measurable customer engagement plans through the creation of innovative multichannel customer experiences. Responsibilities include supporting specific brand teams within the Agency as a day-to-day Experience Planner, as well as the wider Experience Planning team with day-to-day and ad hoc requests. The expectation is that the Experience Planner knows where to go or whom to ask to find answers—and will proactively and positively represent the team, enabling seamless support for the good of our brands, and ultimately, our clients.

Requirements

• 2+ years Agency or comparable experience in a healthcare agency or related setting
• College degree preferred
• Excellent presentation, written, and oral communication skills as well as superior computer skills and proficiency in Word, Excel, and PowerPoint
• Familiarity with measurement analysis tools like Google Analytics and Adobe Analytics, as well as social listening tools
• Basic understanding of the technical nature of digital marketing solutions, ability to liaise with the multiple partners involved, and testing of digital marketing and creative
• Understanding of oncology a plus

Nice To Haves

• Project professional, positive attitude toward all Agency members
• Over time, gain an in-depth knowledge of assigned product brands
• Develop knowledge of clients’ processes/procedures for all submissions
• Demonstrate support of the Agency’s goals and mission
• Act as an advocate of Biolumina; make decisions with the Agency’s and employees’ best interests in mind

Responsibilities

• Synthesize and leverage multiple inputs (eg, brand strategy/history, business goals, customer knowledge, competitive landscape, data, etc) to provide multichannel marketing recommendations across customer segments that improve the impact and efficiency of our client’s marketing efforts
• Help identify insights and actionable brand recommendations by assisting in the identification and creation of measurement plans, KPIs, reporting, and ongoing assessment of multichannel efforts
• Lead internal and client-facing discussions on customer experience deliverables
• Articulate Agency POV with conviction. Become a trusted and integral strategic advisor to the client team
• Demonstrate good problem-solving and interpersonal skills as well as the ability to set priorities while handling multiple projects and to delegate work appropriately
• Support other teams as needed with ad hoc requests
• Keep ahead of advertising/digital trends to enhance client value and creative work
• Provide leadership within their department as well as across the Agency
• Proactively provide suggestions that positively impact Agency policy and operations

Benefits

• Salary range: $75,000-$96,500
• Total compensation package includes various factors such as professional and academic experience, training, associated responsibilities, and other business and organizational needs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Bachelor's degree
• Number of Employees: 1,001-5,000 employees