Experience Owner Lead
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About The Position
As a dedicated Experience Owner Lead at USAA, you will proactively lead, manage, and measure large and/or complex experience life cycles from conception to release, iteration, and maintenance. Your role will involve communicating with stakeholders and maintaining and prioritizing a backlog of experience, risk, and process improvements to ensure delivery to experience expectations across all channels, including digital. You will partner with Enterprise and/or third-party stakeholders to promote Member experiences and/or Business deliverables that align with strategic outcomes and comply with applicable regulatory requirements. This position requires an individual to be in the office 4 days per week and can be based in various locations including Charlotte, NC, Chesapeake, VA, Colorado Springs, CO, Phoenix, AZ, Plano, TX, San Antonio, TX, or Tampa, FL. Relocation assistance is not available for this position.
