Experience Owner Lead
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About The Position
As a dedicated Experience Owner Lead at USAA, you will proactively lead, manage, and measure large and/or complex experience life cycles from conception to release, iteration, and maintenance. Your role will involve communicating with stakeholders and maintaining and prioritizing a backlog of experience, risk, and process improvements to ensure delivery to experience expectations across all channels, including digital. You will partner with Enterprise and/or third-party stakeholders to promote Member experiences and/or Business deliverables that align with strategic outcomes and comply with applicable regulatory requirements. This position requires an individual to be in the office 4 days per week and can be based in various locations including Charlotte, NC, Chesapeake, VA, Colorado Springs, CO, Phoenix, AZ, Plano, TX, San Antonio, TX, or Tampa, FL.
