Experience Owner – Digital Assets & Tokenized Payments
About The Position
Experience Owner – Digital Assets & Tokenized Payments Role Overview The Experience Owner – Digital Assets & Tokenized Payments plays a hands ‑ on role in building and commercializing Citizens’ digital asset, stablecoin, and tokenization capabilities across Commercial Banking and Wholesale Payments. Reporting to the SVP, Digital Asset Delivery Lead, this role owns day ‑ to ‑ day product execution—translating emerging digital asset use cases into secure, scalable, bank ‑ grade solutions . Working at the intersection of on ‑ chain technologies and core banking platforms, you’ll partner closely with engineering, risk, operations, and commercial teams to take ideas from concept through production in a regulated environment. This role is ideal for a delivery ‑ oriented product leader who is comfortable operating in ambiguity and shaping new capabilities.
Requirements
- 5+ years in product management, product ownership, business analysis, or agile delivery within financial services, fintech, or payments
- Experience working with or alongside digital asset, blockchain, tokenization, or emerging payments technologies
- Strong Agile/Scrum experience, including managing backlogs and delivering through two ‑ week sprints
- Proven ability to write high ‑ quality user stories and collaborate across engineering, business, and control teams
- Comfort operating in fast ‑ moving, evolving environments
- Bachelor’s degree required
Nice To Haves
- Experience in regulated banking, payments, treasury services, or capital markets
- Familiarity with stablecoins, tokenized deposits, or programmable payments
- Experience integrating new platforms with core banking systems or payment rails
- CSPO or similar agile certification
- advanced degree a plus
Responsibilities
- Own product delivery for digital asset and tokenization initiatives from pilot through production readiness
- Translate use cases (tokenized deposits, stablecoin settlement, on ‑ chain payments, programmable money) into clear epics, stories, and outcomes
- Serve as product owner for assigned workstreams, leading backlog prioritization, sprint planning, and releases
- Partner closely with engineering teams building APIs, smart contracts, and core ledger integrations
- Coordinate across business, technology, risk, legal, compliance, and operations to embed governance and controls early
- Proactively manage risks, dependencies, and trade ‑ offs to maintain delivery momentum and quality
- Ensure solutions meet security, resiliency, compliance, and operational standards
- Contribute to the evolution of Citizens’ digital asset operating model and scalable delivery patterns
Benefits
- We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more.
- Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States.
- For an overview of our benefits, visit https://jobs.citizensbank.com/benefits
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
5,001-10,000 employees
