Ulta Beauty-posted 9 months ago
Full-time • Manager
Great Falls, MT
Health and Personal Care Retailers

Experience a place of energy, passion, and excitement. A place where the joy of discovery and uncommon artistry blend to create exhilarating buying experiences—for true beauty enthusiasts. At Ulta Beauty, we're transforming the world one shade, one lash, one cut at a time. Because beauty is powerful. If you seek greater purpose—a place of vision, mission, and lived values—where voices are heard, contributions valued and recognized and growth opportunities abound, consider Ulta Beauty. Nowhere else are the possibilities quite this beautiful. The Experience Manager (EM) is responsible for leading through Ulta Beauty's mission, vision, and values in order to develop a high-performing team that consistently delivers top-line sales growth in retail and services. The EM leads a team of stylists, estheticians, guest coordinators (select locations), Assistant Services Managers (select stores), Sales Managers and boutique leads. This leader is accountable for all aspects of the guest experience, retail sales, and services businesses, including salon services, boutiques, retail sales, makeup, and guest satisfaction. The EM is accountable for Net Promoter Score (NPS) and delivering an exceptional guest experience. The EM drives their business through a focus on performance (NPS, services, boutiques, makeup, and retail sales), people (guest experience and associate culture), and process (operating procedures and compliance standards). This position requires a drive for results, a passion for the beauty industry, the ability to deliver exceptional guest service, and the ability to lead, influence, and develop their team.

  • Promote a culture of accountability to meet or exceed the store's goals related to services, boutiques, retail sales, guest loyalty, payroll, omni-channel, and retail shrink.
  • Drive company profitability through operational excellence, top-line sales growth and expense control.
  • Leverage store forecast and payroll budgets to support with store scheduling needs.
  • Address underperforming metrics related to the store's services, boutiques, retail sales, and loyalty by developing strategies to improve these areas.
  • Support direct reports in developing and maintaining their clientele.
  • Perform makeup applications, skincare analysis, and product demonstrations with guests.
  • Stay informed regarding new and existing industry trends, products, and services.
  • Maintain prompt, regular attendance and hold store associates accountable to the attendance policy.
  • Attract, hire, retain and source a diverse team of top talent for the salon and boutiques.
  • Build a highly engaged team that embodies the Ulta Beauty brand.
  • Create an inclusive environment that inspires and encourages the growth and engagement of associates.
  • Support all aspects of manager and associate professional development.
  • Participate in ongoing training, including brand and category education.
  • Establish professional peer and brand partner relationships.
  • Model a culture of teamwork and guest service excellence.
  • Execute the Guest Engagement Leader program.
  • Ensure compliance with Ulta Beauty's policies, procedures, and standards.
  • Use the company's scheduling tool to create and adjust schedules.
  • Protect company assets and minimize loss by ensuring all store standards are met.
  • Execute day-to-day inventory control processes.
  • Support continuous improvement by influencing the adoption of company initiatives.
  • Bachelor's degree is preferred.
  • Cosmetology license and/or a cosmetology management license where required by state law.
  • 2-3+ years relevant, fast-paced retail management work experience.
  • Success with driving top-line sales, interpreting reporting data, managing payroll budgets, and controlling expense.
  • Advanced competency in services, including sales, guest experience, and product attachment.
  • Proven ability with monitoring inventory levels, achieving operational excellence, and executing merchandise directives.
  • Experience with attracting, developing, and motivating top talent.
  • Proficient with basic technology (e.g., Point of Sale system, Microsoft Office programs, and Apple devices).
  • Excellent written and verbal communication skills.
  • Strong collaboration and interpersonal skills.
  • Strong organizational skills to manage multiple tasks.
  • Ability to react under pressure and use good judgment in ambiguous situations.
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