Experience Manager

Renewal•Tallahassee, FL

4d•$55,000 - $60,000

About The Position

Our Vision: "We aspire to be the trusted partner in every homeowner's journey towards a safer, more beautiful, and energy-efficient living space. With a steadfast commitment to excellence, we strive to leave a legacy of transformed homes and delighted families, forever woven into the fabric of our communities". Renewal by Andersen is a High-End Window and Door Replacement Company the Elite Product in the Industry. We offer our customers a signature service experience unlike any other. Because our product is top of the line, our customers have high expectations that we must meet or exceed. Our goal is to delight our customers throughout the process and every member of our team should strive to do their best to provide this type of experience for our homeowners. - Check out this video to see who we are! https://vimeo.com/543689842/eac87297f0 What We Offer: An Award-Winning Work Environment - Awarded Top 10 Best Place to Work 3yrs in a Row by the Orlando Business Journal and Orlando Sentinel! Paid Time Off & Six Paid Holidays Health, Dental, Vision, & Life Insurance Join a Company Where Growth is Real: Over 60% of Our Leaders Were Promoted From Within! Monthly Vehicle Allowance & Fuel Card for Personal Vehicle, if Applicable Salary: $55,000yr - $60,000yr Schedule: Monday - Friday (Full Time) Our Window/Door Experience Managers manage the installation process, including final walk-through inspections, technical measurement, installation, and service, deliver Signature Service, homeowner delight, efficient and appropriate resource capacity for the RbA Florida location

Requirements

At least 1-2yrs of Window & Door Installation/Inspection Experience
At least 1-2yrs of Customer Service Experience & Conflict Resolution Skills
Basic Understanding of Installation Processes and Requirements
Knowledge of applicable building codes and construction techniques.
Previous work experience in recruiting and managing independent contractors.
Basic computer skills and MS Office suite proficiency
Ability to work and lead in a team environment.
Basic financial knowledge.
Must have a valid Drivers License and Clean Driving Record.
Must be willing to undergo a criminal background check
Must be willing to undergo a pre-employment drug screening
Must have a valid driver's license and clean driving record

Nice To Haves

Prior Managerial/Leadership Experience is Preferred
Previous P&L responsibility helpful, but not required.
Lead Certification and Notary Public is a plus

Responsibilities

Verify that installation teams are delivering Signature Service, quality, and craftsmanship and exceeding our high standards.
Identify, report, and expedite the resolution of any outstanding items for the homeowners project and the processing of account balances.
Ensure homeowner delight, as measured through customer satisfaction surveys and reviews.
Implement new processes to increase homeowner delight.
Regularly visit homeowner work sites to audit processes.
Ability to service and repair previously installed windows and perform technical measures needed for installation.
Lead the safety initiatives of the installation process associated to ensure safe practices are in place and are followed.
Ensure that all regulatory procedures and/or requirements impacting the installation process are met.
Supervise installation process associates, including performance planning, fostering open communication and answering team concerns and questions.
Work directly with homeowners to resolve installation process issues.
Work with the local supply chain to obtain the necessary materials needed to complete jobs.
Manage in-house installers (2-man crews) and independent contractors (including contracts, selection and training) to ensure that appropriate installation process capacity exists
Directly manage all associates involved in the installation processes
Address hiring needs, assist with interviews and terminations, and evaluate the performance of in-house installers.