Experience Manager

Compass Group•New York, NY

9d•$85,000 - $95,000

About The Position

We are seeking an Experience Manager to support the overall guest and employee experience across the account with a strong focus on event coordination and catering service execution. The role blends hospitality, operations, and client engagement to ensure high-quality experiences throughout daily service and special events. The ideal candidate is service-minded, adaptable, and comfortable overseeing a wide range of experience-driven activities.

Requirements

Experience in hospitality, catering, events, or related service-forward environments.
Strong communication, interpersonal, and customer-service skills.
Ability to manage multiple events and priorities in a fast-paced setting.
General understanding of event operations or food service workflow.
Proficiency with standard office software and basic administrative tools.

Responsibilities

Oversee and support daily catering and event operations to ensure seamless and professional execution.
Coordinate logistics related to meetings, events, and onsite experiences, including setup, service flow, and post-event breakdown.
Partner with the culinary leaders and internal teams on general menu planning and event requirements.
Act as a point of contact for clients and guests, maintaining strong relationships and delivering high-quality service.
Provide guidance to experienced and catering staff; assist with training as needed.
Maintain oversight of event timelines, resources, and service standards.
Support experience-enhancing initiatives throughout the account as directed.
Perform other duties as assigned.