Experience League Community Program Manager

Adobe•San Jose, CA

3d•$87,300 - $167,250

About The Position

The Experience League Community is a strategic growth engine for Adobe — a global destination where customers connect, learn, solve problems, share proven strategies, and influence product direction. Our community supports product awareness, adoption, retention, and advocacy across Adobe’s Customer Experience Orchestration portfolio. We are seeking a Program Manager to join the Community Engagement team. This role is ideal for someone who thrives at the intersection of customer engagement, program management, and cross-functional collaboration. In this role, you will oversee designated community spaces to ensure a healthy, responsive, and high-quality member experience, while also driving community programs and projects that align directly to Adobe’s business priorities. You will partner closely with Product Management, Adoption Marketing, PMMs, Marketing, Support, and Customer facing teams to translate business goals into meaningful community initiatives. This is an opportunity to help scale a global B2B SaaS community, influence product and marketing strategy through customer insight, and build programs that activate and nurture Adobe advocates.

Requirements

5+ years of experience in community management, program management, customer marketing, advocacy, or digital engagement — ideally within enterprise B2B SaaS
Experience operating in large, matrixed organizations with globally distributed collaborators and cross-functional partners
Comfortable using AI-powered tools to improve efficiency, insight generation, and execution across community programs, reporting, and operational workflows
Demonstrated success managing community programs that support complex product portfolios or technical user bases
Experience managing, moderating or supporting online communities
Strong program and project management skills with the ability to drive initiatives from concept through execution
Ability to analyze engagement and business performance metrics and translate insights into clear, data driven stories that influence collaborators and drive actionable improvements
Demonstrated cross functional collaboration experience with Product, Marketing, Customer Success, or Support teams, with comfort influencing collaborators across organizations to drive alignment and outcomes
Excellent written and verbal communication skills, with comfort engaging technical audiences
Highly organized, proactive, curious and comfortable navigating ambiguity within enterprise-scale initiatives

Responsibilities

Program Management: Own assigned community programs end-to-end.
Craft and build new initiatives from the ground up.
Implement them at scale and enable peers to implement consistently across all Experience League Communities.
Serve as the long‑term program owner responsible for post‑launch iteration, reporting, and optimization.
Define and track program success metrics, monitoring performance against benchmarks tied to engagement, adoption, and retention, and using insights to drive continuous improvement.
Implement and optimize peer owned community programs within your assigned communities, delivering shared initiatives such as content, discussion groups, ideation programs, advocacy efforts, online events (AMAs), and product lifecycle engagement.
Partner cross-functionally with Product, PMMs, Adoption Marketing, Marketing, Customer Success and Support teams to align community initiatives with GTM and adoption strategies
Propose and drive new community initiatives that support member acquisition and onboarding, gamification, engagement, and advocacy activation
Share insights from community trends and member sentiment to inform product and marketing decisions
Contribute to scalable processes and operational rigor that strengthen long-term community growth and activity
Moderation: Oversee assigned Experience League Community spaces, supporting moderation, engagement, and overall community health
Monitor member-submitted posts and replies, ensuring timely responses and high-quality resolutions in partnership with customer advocates and internal SMEs