Experience Leader

Brown Haven Homes•Greensboro, GA

9d•$70,000 - $90,000•Onsite

About The Position

At Brown Haven, we take pride in being recognized as one of the highest-rated quality home builders in the United States by the National Housing Quality Association. We believe our greatest strength is our people — and that how our customers feel throughout their journey defines our success. That’s why we’re introducing a new, transformative leadership role designed to elevate the experience of every client, teammate, and community we serve. Our vision is bold: to build 1,000+ homes per year and to be known as the premier custom home builder in America. To achieve it, we’re investing in leadership that transcends operations and sales — leadership that inspires loyalty, builds relationships, and creates Raving Fans . As the local Experience Leader, you’ll own the in-studio experience, lead community moments, bring positive energy into the office, and elevate the Brown Haven brand through unforgettable interactions. This isn’t an entry-level role - it requires someone polished, poised, and passionate about hospitality, community engagement, and elevating every client touch point.

Requirements

Background in Client Experience, Hospitality, or related field.
3+ years in hospitality, customer experience, or community engagement. You know how to curate memorable moments, represent a premium brand with polish, and create Raving Fans through every interaction.
Willingness to Learn. You adapt fast and pick up new systems easily.
Culture Champion. You inspire others through positivity and recognition, not authority.
Storyteller. You communicate with authenticity, purpose, and pride in our brand.
Organized & Reliable. You follow through, track metrics, and thrive in fast-paced environments. You have experience managing multiple client touch points.
Community Focused. You love representing your company – and making a difference locally.

Responsibilities

Create Raving Fans. Personally engage at key moments - welcomes, design kickoffs, walkthroughs, and closings - ensuring every client feels valued and supported.
Deliver Excellence. Anticipate client needs, resolve issues with empathy and urgency, and uphold brand standards across all touch points.
Be the Face of Brown Haven. Represent our brand at community events, realtor gatherings, and local initiatives - sharing our story with authenticity and pride.
Build Relationships that Last. Develop meaningful referral and community partnerships that strengthen market presence and generate goodwill.
Champion Our Culture. Celebrate wins, encourage collaboration, and help set a high standard of hospitality in your local office.
Local Marketing & Brand Presence . Develop social media content and engagement specific to your office.