Experience Guide

About the position

We are currently hiring an Experience Guide in Milton, DE. Provides the ultimate experience for all guests visiting our Brewery. Tells the finest of tales about all things Dogfish while ensuring a safe, memorable, and factually accurate campus tour.

Responsibilities

• Executes duties as tour guide with excellence, telling the DFH story with a high level of accuracy and passion; checking for valid ID, booking tours, providing tasting cards, and answering all general inquiries
• Executes retail guest service in the Shop with excellence while assisting with merch education for customers, proper upkeep of the store, and conducting check out on cash registers/POS in the shop
• Understands and can explain the brewing process, ingredients, fermentation, wood aging, yeast room, warehouse, kegging/bottling process, treehouse, DFH special events, Pub, Inn, beer, merch, distilling, etc.
• Adheres to all safety and sanitation initiatives as required by the position and the company's safety and sanitation program; completes all checklists within prescribed timeframes

Requirements

• High School Diploma or GED
• 1+ years of customer service experience

Benefits

• Health and wellness program
• Free Financial Coaching
• BBC Coworker Relief Fund
• Commuter Benefits
• Generous 401k