Experience & Engagement Programs Intern

Port Of Everett•Everett, WA

About The Position

The Experience & Engagement Programs Intern plays a key role in creating welcoming, memorable, and high-quality experiences for visitors and customers at the Port of Everett. This position supports daily visitor engagement, serves as a brand ambassador, and helps ensure that visitors receive accurate, friendly, and helpful information about our programs, services, and the region. The intern will assist with tourism-related activities, provide on-site support during events, and contribute to the coordination and delivery of select visitor programs.

Requirements

Demonstrate expertise specific to their profession and maintain appropriate licensing/certification
Possess intermediate level personal computer skills and the ability to effectively utilize electronic communication systems
Display the diplomacy necessary to address sensitive issues or complaints—both public and private
Possess effective conflict resolution and personal negotiation skills
Exhibit high ethical standards in the execution of position responsibilities
Cultivate and contribute to a dynamic, team-oriented work environment by being responsive, timely, respectful and knowledgeable
Communicate effectively in English, including the ability to read, write, analyze and interpret complex documents and other written material
Have the ability to make effective and persuasive group presentations
Have the ability to obtain a Transportation Worker Identification Credential (TWIC)
Possess a valid driver’s license, and maintain insurability under the Port’s auto insurance plan.
Respond to evening, night and or weekend concerns/needs as required to fulfill position responsibilities
Two (2) years of experience working in a customer service role, serving diverse guests, visitors and stakeholders in public-facing environment
One (1) year of experience working within a public agency, municipal department or similar regulated setting
At least one (1) year of experience operating a passenger shuttle, van, cart or similar vehicle
Practical knowledge of compliance, accountability and community-oriented service in a public agency
A minimum of five (5) years of driving experience
Practical hands-on experience of marine and maritime industry operations, including relevant terminology, safety practices and waterfront environment
Prolonged periods standing and walking
Able to stoop, kneel, crouch, bend, balance, climb ladders, stretch, push, pull, and move as needed
Must be able to lift and carry up to 40 pounds
Able to tolerate a work environment that is moderate to noise
Able to work outdoors and indoor
Able to work extended hours in varying weather

Responsibilities

Coordinate and execute the Port’s Waterfront Place Shuttle Program
Assist in training seasonal shuttle drivers
Collect feedback from visitors, participants and shuttle drivers to help evaluate program effectiveness and identify opportunities for improvement
Support the scheduling process by organizing staff availability, confirming coverage and maintaining accurate records with advisement from Management
Serve as a shuttle driver when operational needs require
Serve as a positive and professional brand ambassador, ensuring all visitors feel welcomed, informed, and engaged
Collaborate with team members across departments to support cross functional projects that enhance community engagement and visitor growth satisfaction
Maintain organized records, materials, and supplies related to visitor experience, events, and engagement programs
Help implement and support waterfront activations that create a welcoming and memorable visitor experience
Assess operational needs and identify cost efficient approaches that enhance the overall experience of guests participating in on land and in-water activities
Provide photography support for programs and events
Assist Communications staff with materials and requests as needed
Uphold the Port’s values by fostering an inclusive, welcoming, and accessible environment for all visitors
Represent the Port at a variety of community outreach and engagement opportunities, including but not limited to open houses, and booths at community events or booths supporting maritime workforce development
Provide support and assist in guest engagement for events, activations, and public programs including, but not limited to: Sail-in Cinema Harbor Tours Puget Sounds Float Find Jetty Island Days Everett Fan Zone- 2026 FIFA World Cup Pop up activations and events Other special events, including third party event collaborations
Adhere to all company policies, procedures, employee handbook guidelines, ensuring consistency, fairness, and compliance in daily operations
Perform other duties and participate in special projects as assigned to support the overall success of Port operations