Experience Designer - Learning & People Development

Netflix

92d • $80,000 - $280,000

About The Position

Netflix is one of the world's leading entertainment services, with over 300 million paid memberships in over 190 countries enjoying TV series, films and games across a wide variety of genres and languages. Members can play, pause and resume watching as much as they want, anytime, anywhere, and can change their plans at any time. Our Talent team supports our employees across the globe in a variety of ways, including supporting the development of our people’s skills and capabilities so they can do the best work of their lives at Netflix. We believe that the responsibility for the growth and development of our employees and leaders is shared between Netflix and all our employees. Our Talent Management team’s exciting challenge and opportunity is to help increase talent density faster than business complexity. We do this through high-impact tools and experiences unique to Netflix that unlock the capabilities of our stunning colleagues. We are hiring an Experience Designer to support our global learning experiences. An Experience Designer blends adult learning theory with diverse design disciplines to translate business objectives into observable behaviors that strengthen our culture and enhance employee capabilities. With design thinking as their guide, they define problems, identify needs, ideate, test, and deliver flexible, global solutions. This is a full-time position that will be part of the Learning & People Development team, US-based remote.

Requirements

• Is customer-focused and passionate about design.
• Empathize with and understand user concerns.
• Focus on delivering exceptional learning experiences for users.
• Work collaboratively with different teams to create seamless learning experiences.
• Stay organized and have a high level of attention to detail and accuracy.
• Manage time well – effectively prioritize work, and design scalable and efficient workflows.
• Effectively collaborate and be a selfless team player.
• Be open to and respectful of different working styles.
• Welcome diverse perspectives and are open to feedback.
• Bring others along with you as you work on projects and suggest design modifications to enhance the user experience.
• Understand intra-team dependencies and reliably meet deadlines.
• Thrive in a fast-paced environment and navigate ambiguity well.
• Self-manage, take initiative, and work independently.
• Stay flexible and adapt quickly as situations change.
• Learn and introduce new tools or design strategies.
• Think creatively and outside of the box.
• Be resourceful and find innovative ways to resolve unique user or stakeholder issues.
• Hold a growth mindset and be curious and excited to learn and grow.

Nice To Haves

• 8+ years of experience designing learning solutions and associated content.
• Experience working within an agile and design-thinking model.
• Familiar with human-centered design: desirability, viability, feasibility.
• Excellent influence, presentation, project management, and communication skills.
• Experience collaborating with business leaders and subject matter experts to design innovative learning solutions.

Responsibilities

• Partner with Strategy Design to define desired business outcomes and draft problem statements explaining who is affected, how, and why.
• Lead needs analysis to identify skill gaps and proactively seek stakeholder input to define user/project outcomes.
• Identify, draft, and present design options that offer creative, accessible, and inclusive experiences.
• Produce high-quality, engaging, human-centered learning experiences, including a mix of digital learning and live practice opportunities.
• Direct and guide internal and external Subject Matter Experts in developing new content and contextualizing existing content.
• Collaborate with Strategy Design and PM&O to ensure seamless development and delivery.
• Conduct ongoing content quality reviews with Strategy Design and PM&O to evaluate and refine the relevancy, efficacy, impact, and scalability of learning solutions.
• Revise content based on learner feedback, stakeholder needs, and best practices and research in adult learning theory.

Benefits

• Health Plans
• Mental Health support
• 401(k) Retirement Plan with employer match
• Stock Option Program
• Disability Programs
• Health Savings and Flexible Spending Accounts
• Family-forming benefits
• Life and Serious Injury Benefits
• Paid leave of absence programs
• Full-time hourly employees accrue 35 days annually for paid time off
• Full-time salaried employees are immediately entitled to flexible time off.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees