Experience Design Vice President

JPMorgan Chase & Co. • New York, NY

2d

About The Position

Shape the future of user experience with strategic design initiatives that blend
business needs and user insights.

As an Experience Design Vice President in digital, you will play a pivotal role
in shaping the user experience across our products and services. Leveraging your
deep knowledge of design and research practices to lead strategically important
initiatives and develop innovative solutions that align with business
requirements and user needs. As a subject matter expert, collaborate with
cross-functional teams, guide, and mentor junior designers, and foster a culture
of inclusivity and accessibility. Your expertise in experience strategy and
inclusive design will ensure that our offerings are not only visually appealing
but also accessible and user-friendly, enhancing the overall customer
experience.

AI is rapidly changing the face of customer experience. With Agentic, we have
the opportunity to help our customers realize their full financial potential in
ways that we are just beginning to imagine. The Digital team is creating these
new experiences with a platform approach to enable our Lines of Business.
Collaborating with a fast-paced, multidisciplinary team, the Vice President of
UX Research will play a pivotal role in imagining, testing, and realizing
Agentic experiences for our customers.

Requirements

• 5+ years of experience or equivalent expertise in user experience design or similar roles
• Demonstrated ability to create visual representations of user journeys, such as storyboarding, wireframes, and prototypes
• Demonstrated experience in inclusive design and accessibility guidelines, with the ability to incorporate diverse perspectives and abilities into design solutions
• Proven ability to develop experiences that meet or exceed the initial proposal of a product or experience, including the development of transformational innovation strategies and the creation of 'north star' representations to drive customer-centric decision-making
• Advanced technical literacy, including an advanced understanding of client-side technologies, APIs, microservices, and the components of the technology stack, as well as their impact on user experience. This experience should extend to emerging technologies powered by large language models (e.g., MCP, Agents and Sub-Agents, Agent Skills, RAG, etc.)
• Experience with fast-paced, iterative design approaches involving frequent testing and refining of concepts

Nice To Haves

• Experience working with and testing user-facing AI/ML applications and/or workflows

Responsibilities

• Develop and execute design/research strategies for complex projects and ensure alignment with business objectives and user needs across multiple product areas
• Diagram service flows and product features, design wireframes, and prototype interactions for key touchpoints as you lead end-to-end design initiatives within a specific domain.
• Role-model the adoption of inclusive design practices and accessibility guidelines, mentor junior designers and foster a culture of diversity and inclusion
• Collaborate with cross-functional teams to integrate user experience design into the product development processes and ensure seamless and customer-centric solutions
• Analyze market trends, gather feedback from user research, and learn from data insights to inform design decisions and optimize user experiences across various platforms and channels
• Prototype and validate agentic experiences in close partnership with engineering and AI platforms
• Design for trust, control, and progressive autonomy in agentic systems
• Translate complex agentic platforms into scalable, repeatable experience patterns
• Champion experience led decision making in ambiguous, fast moving environments

Benefits

• We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Education Level: No Education Listed