Experience Design Vice President

JPMorgan Chase & Co. • New York, NY

7h

About The Position

Shape the future of investment funding experiences across Wealth Management by
designing cohesive, end‑to‑end journeys that connect products, platforms, and
teams.

As an Experience Design Vice President focused on Investment Funding, you will
play a critical role in defining and delivering journey‑led experiences that
span digital, advisor, and operational touchpoints. You will bring a strong
service‑design and systems‑thinking mindset to complex problem spaces,
partnering across Product, Engineering, Operations, Risk, Compliance, and Legal
to stitch together seamless, customer‑centric experiences.

Requirements

• 5+ years of experience in Experience Design, Product Design, or Service Design, with a strong focus on end‑to‑end customer journeys
• Proven experience creating journey maps, service blueprints, storyboards, and future‑state experience concepts for complex systems
• Demonstrated ability to connect work across multiple teams, platforms, and constraints to deliver cohesive experiences
• Experience conducting and applying user research to inform service and journey design decisions
• Strong systems‑thinking mindset, with the ability to understand and design for interconnected products, processes, and stakeholders
• Solid understanding of inclusive design and accessibility standards, and how to apply them at a journey and service level
• Strong communication and storytelling skills, with experience influencing senior, cross‑functional stakeholders

Nice To Haves

• Experience working within financial services, wealth management, or regulated environments
• Comfort facilitating workshops, co‑creation sessions, and journey alignment discussions with senior stakeholders
• Experience shaping experience‑led metrics or success measures in partnership with Product and Data
• Prior design leadership or mentoring experience

Responsibilities

• Lead the definition of end‑to‑end investment funding journeys, spanning direct and indirect customer experiences across channels, products, and platforms
• Develop and execute journey‑led design and research strategies that align business objectives, regulatory constraints, and user needs across multiple product areas
• Create and socialize future‑state service propositions, experience maps, service blueprints, and journey narratives to guide cross‑team decision‑making
• Partner closely with Product, Design, Engineering, Operations, Customer Support, Risk & Compliance, Legal, and Data to shape cohesive service experiences across the ecosystem
• Work with UX Research and Data to plan, conduct, and synthesize research that informs and validates journey and service design outcomes
• Identify fragmentation, pain points, and opportunities across the investment funding lifecycle, and translate insights into actionable design recommendations
• Communicate complex service and systems thinking clearly through storyboards, blueprints, prototypes, and executive‑ready narratives
• Mentor and guide designers and partners, fostering a culture of journey‑led, customer‑centric thinking

Benefits

• We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location.
• Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.
• We also offer a range of benefits and programs to meet employee needs, based on eligibility.
• These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed