Experience Design, Vice President - Infrastructure Platforms

JPMorgan Chase & Co.•New York, NY

About The Position

Shape the future of user experience with strategic design initiatives that blend business needs and user insights. As a Vice President Experience Design in Infrastructure Platforms Product Management, you will play a pivotal role in shaping the user experience across our products and services. Leveraging your deep knowledge of design and research practices to lead strategically important initiatives and develop innovative solutions that align with business requirements and user needs. As a subject matter expert, collaborate with cross-functional teams, guide, and mentor junior designers, and foster a culture of inclusivity and accessibility. Your expertise in experience strategy and inclusive design will ensure that our offerings are not only visually appealing but also accessible and user-friendly, enhancing the overall customer experience. You will be responsible for working collaboratively across product teams, Solution Architects, and Infrastructure Platforms partners to develop innovative experiments and solutions that enhance the user experience and eliminate friction. Additionally, you will drive the adoption of these solutions across product teams to increase customer satisfaction. This horizontal role supports product domains, enabling best-in-class design practices and fostering a culture of user-centered innovation.

Requirements

5+ years of experience or equivalent expertise in user experience design or similar roles
Demonstrated ability to create visual representations of user journeys, such as storyboarding, wireframes, and prototypes
Demonstrated experience in inclusive design and accessibility guidelines, with the ability to incorporate diverse perspectives and abilities into design solutions
Proven ability to develop experiences that meet or exceed the initial proposal of a product or experience, including the development of transformational innovation strategies and the creation of 'north star' representations to drive customer-centric decision-making
Advanced technical literacy, including an advanced understanding of client-side technologies, APIs, microservices, and the components of the technology stack, as well as their impact on user experience

Nice To Haves

Design leadership or managerial experience
Experience in utilizing the Jobs To Be Done Framework to identify unmet needs and pain points to prioritize enhancements
Experience working with Infrastructure Technology products such as Storage, Database, Compute and Networking within both Public & Private Cloud

Responsibilities

Develop and execute design/research strategies for complex projects and ensure alignment with business objectives and user needs across multiple product areas
Diagram service flows and product features, design wireframes, and prototype interactions for key touchpoints as you lead end-to-end design initiatives within a specific domain.
Drive the adoption of inclusive design practices and accessibility guidelines, mentor junior designers and foster a culture of diversity and inclusion
Collaborate with cross-functional teams to integrate user experience design into the product development processes and ensure seamless and customer-centric solutions
Apply the Jobs To Be Done (JTBD) framework to uncover user needs, drive product strategy, and ensure solutions are rooted in real-world user jobs and outcomes
Work collaboratively across product teams, Solution Architects, and Infrastructure Platforms partners to develop innovative experiments and solutions that enhance the user experience and eliminate friction
Drive the adoption of these solutions across product teams to increase customer satisfaction. This horizontal role supports product domains, enabling best-in-class design practices and fostering a culture of user-centered innovation

Benefits

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location.
Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.
We also offer a range of benefits and programs to meet employee needs, based on eligibility.
These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more.

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