Experience Design Vice President - Card Services

JPMorgan Chase • Wilmington, DE

119d

About The Position

Shape the future of user experience with strategic design initiatives that blend business needs and user insights. As an Experience Design Vice President in our Card portfolio focused on end-to-end customer experiences, you will play a pivotal role in shaping the user experience across our products and services. Leveraging your deep knowledge of design and research practices to lead strategically important initiatives and develop innovative solutions that align with business requirements and user needs. As a subject matter expert, collaborate with cross-functional teams guiding and partnering with design, content, and research peers and associates. Your expertise in experience strategy and service design will ensure that our offerings are not only visually appealing but also connected and cohesive journeys, enhancing the end-to-end customer experience (CX). You will be at the forefront on forging transformative partnerships with top-tier global brands, creating innovative co-brand card solutions that drive commerce and deliver unparalleled rewards. In addition, you will be responsible for helping to set a vision and develop Card services that boost our efficiency and effectiveness with our global brand partners.

Requirements

• 5+ years of experience or equivalent expertise in user experience design or similar roles.
• Demonstrated ability to create visual representations of user journeys, such as storyboarding, wireframes, and prototypes.
• Demonstrated experience in inclusive design and accessibility guidelines, with the ability to incorporate diverse perspectives and abilities into design solutions.
• Proven ability to develop experiences that meet or exceed the initial proposal of a product or experience, including the development of transformational innovation strategies and the creation of 'north star' representations to drive customer-centric decision-making.
• Advanced technical literacy, including an advanced understanding of client-side technologies, APIs, microservices, and the components of the technology stack, as well as their impact on user experience.
• Prior experience doing service design for large scale products and services.
• Proven experience orchestrating and delivering end-to-end seamless customer experiences.

Nice To Haves

• Design leadership or managerial experience.
• Navigate complex organizational dynamics.
• Great stakeholder management.
• Drive and lead workshops with business partners and cross functional teams.

Responsibilities

• Develop and execute design/research strategies for complex projects and ensure alignment with business objectives and user needs across multiple product areas.
• Diagram service flows and product features, design wireframes, and prototype interactions for key touchpoints as you lead end-to-end design initiatives within a specific domain.
• Role-model the adoption of inclusive design practices and accessibility guidelines, mentor junior designers and foster a culture of diversity and inclusion.
• Collaborate with cross-functional teams to integrate user experience design into the product development processes and ensure seamless and customer-centric solutions.
• Analyze market trends, gather feedback from user research, and learn from data insights to inform design decisions and optimize user experiences across various platforms and channels.

What This Job Offers

• Career Level: Senior
• Industry: Credit Intermediation and Related Activities