Experience Design - Small Business, Senior Associate

JPMorgan Chase & Co.•Ny, NY

28d

About The Position

Contribute to innovative experience design, blending user needs with business goals in the dynamic environment of financial services. As an Experience Design Senior Associate in Small Business Payments, you will play a pivotal role in shaping the user experience of our products and services by leveraging your advanced knowledge of experience design principles. Collaborating with cross-functional teams, create innovative, inclusive, and accessible solutions that cater to a diverse range of users. As a core contributor, align user needs with business goals. Your strong understanding of the financial services industry and JPMorgan Chase's IT systems will contribute to the continuous improvement of our offerings, navigating complex problems and driving strategic thinking. Your impact will be significant in the design, architecture, and functionality of our products, ensuring a seamless and enjoyable experience for our customers.We are looking for a highly engaged experience designer to join us. In this role, you will be part of a multi-disciplinary team of designers, content specialists, and researchers who are committed to designing products and services in the exciting and rapidly evolving payments space. You'll play a critical role in helping merchants get paid more easily and ultimately grow their business by understanding and addressing core design challenges.

Requirements

3+ years in a user experience design or equivalent role dedicated to improving experiences with digital products and services
Proven ability to create visually appealing and functional designs using industry-standard tools (Figma)
Demonstrated experience in designing and optimizing user experiences across multiple platforms, including web, mobile, and other digital channels
Previous experience interpreting complex data and transforming it into actionable insights for informed decision-making
Proficient understanding of inclusive design principles, accessibility guidelines, and assistive technologies, with a history of creating accessible and inclusive digital experiences
Ability to synthesize complex, interdependent, and sometimes competing needs
Ability to develop and sustain effective and cooperative working relationships with peers, managers and other internal or external stakeholders
Effective communication of design solutions across roles & levels
Flexibility/adaptability (ability to change direction based upon team and stakeholder consensus)
Thrives in a collaborative, team-oriented, cross-functional environment with distributed teams across in New York, Delaware, Texas and India
Portfolio which demonstrates your design approach and delivery of user-centered product solutions

Nice To Haves

Experience designing for finance, banking, payment-related spaces
BFA or BA in related field graduate design degree preferred

Responsibilities

Design and develop elegant solutions to specific interaction problems and ensure consistency across multiple products and platforms while adhering to industry best practices
Apply advanced knowledge of information architecture and storyboarding to create user-centric designs that enhance navigation, findability, and overall user satisfaction
Conduct data-driven analyses to inform design decisions and use data to transform raw information into valuable insights to inform decision-making
Collaborate with cross-functional teams to incorporate inclusive design principles and accessibility guidelines to ensure our products and services cater to a diverse range of users
Operate with an iterative design mindset and incorporate user feedback and insights to continuously improve the overall user experience of our offerings
Assist in the analysis of market trends, user research studies, and user behavior analyses to inform design decisions and contribute to the team's strategic thinking
Liaise with product managers to define design requirements; follow up with product managers and BSA's to ensure their requirements are met
Review graphics, layouts, and fonts before products are completed
Finalize and deliver wireframes, legal and compliance, and ADA spec designs
Follow release deadlines to ensure timely delivery of work
Keep up to date with product and design trends, techniques, and software