Experience Design Manager
This job is no longer available
There are still lots of open positions. Let's find the one that's right for you.
About The Position
The Experience Design Manager will work on the Zelis Payments and Communication Product team to help assess, build, optimize and monetize payer customer journeys and experiences that drive value, satisfaction and loyalty. This role is pivotal for individuals who possess a customer-centric mindset and have experience independently leading projects through an established software development lifecycle. The successful candidate will utilize business and customer data to identify opportunities, measure impact, and tell impactful stories that resonate with stakeholders. The role requires a highly collaborative approach, as the manager will be responsible for driving multiple projects simultaneously, ensuring that all initiatives align with the overall business objectives. In this position, you will maintain an ongoing perspective around the voice of the customer, advocating for customer-centric solutions. You will be tasked with translating insights into actionable product requirements and meeting with business partners to understand their needs, subsequently translating those needs into clear requirements. Establishing and tracking project plans and KPIs will be essential, as will managing a global view of work underway and communicating the story of progress to stakeholders. The Experience Design Manager will oversee the end-to-end delivery of customer experience initiatives, which includes documenting and refining requirements, identifying and helping to source data needs, coordinating quality assurance (QA) and user acceptance testing (UAT), and writing internal and external documentation of new and modified features. Partnering with key stakeholders on rollout plans will also be a critical aspect of this role, ensuring that all initiatives are executed effectively and efficiently.
