Experience Design Associate

JPMorgan Chase & Co. • Columbus, OH

17h

About The Position

Join as a key team player in experience design, contributing to impactful user experiences in the digital financial space.
As an Experience Design Associate in Consumer Banking, you will play a crucial role in conceptualizing, structuring and detailing our offerings within the context of a broader user journey. You will leverage your developing knowledge of design and research practices and collaborate with senior UX leads to execute tasks and projects that align with established policies and procedures. Your work will have a direct impact on mid-sized features or small collections of features within a discipline, ensuring a seamless and inclusive user experience. Contribute to the team's decision-making process and help drive customer-centric innovation strategies. At the Associate level, you will demonstrate your proficiency in core experience design craft skills, while continuously developing your expertise in these and other design-focused areas.

Requirements

• 2 years of experience or equivalent expertise in experience design or a related UX discipline within the digital product space
• Previous experience in visual design and interaction principles, with a focus on creating aesthetically appealing and functional digital experiences
• Demonstrated proficiency in storyboarding, wireframing and prototyping to effectively communicate and refine design concepts
• Familiarity with accessibility guidelines, inclusive design practices, and assistive technologies to ensure a diverse and inclusive user experience
• Previous exposure to industry-standard design and prototyping tools (e.g., Figma, Sketch or Adobe Creative Suite)
• Demonstrated experience designing and optimizing user experiences across multiple platforms, including web, mobile and other digital channels
• Familiarity with design systems and component creation
• Ability to articulate design decisions and how they address user problems
• Strong collaboration skills, including the ability to work with others with diverse perspectives and respond thoughtfully to feedback
• Emotional intelligence and empathy for users and colleagues

Nice To Haves

• Previous experience in banking or other regulated industries
• Demonstrated experience with user- and human-centered design approaches
• Experience supporting research- and data-led discovery to identify user needs, contextual opportunities and constraints
• Experience working closely with developers and stakeholders to ensure technical feasibility and design consistency
• Strong documentation skills, including experience creating journey maps
• Passion for learning and willingness to experiment with new methods, tools and ways of working
• Curiosity, adaptability and courage to question the status quo

Responsibilities

• Contribute to the design and development of user experiences for mid-sized features or small collections of features and ensure alignment with user needs and business goals
• Apply interaction design principles to create seamless and engaging user flows and interactions across multiple platforms, such as web, mobile, and branch
• Participate in iterative design processes, incorporate user feedback and insights to improve the overall user experience
• Support the implementation of inclusive design practices taking into consideration diverse backgrounds and abilities to create accessible and user-friendly experiences
• Help gather information on market trends, user research studies and user behavior analyses to inform design decisions and contribute to the team's strategic thinking

Benefits

• We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location.
• Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.
• We also offer a range of benefits and programs to meet employee needs, based on eligibility.
• These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed