Experience Curator

Auberge Resorts • Aspen, CO

106d • $70,000 - $70,000

About The Position

Elevate the art of creating unforgettable moments as Experience Curator at Hotel Jerome in Aspen. This on-site position plays a crucial role in developing and delivering unique experiences, with a strong focus on operations and a passion for bringing the property’s iconic Soul of the Place to life. The ideal candidate will possess a strong entrepreneurial spirit and be a self-motivated team player who is communicative, creative, innovative, and willing to take initiative to implement change.

Requirements

• Clear, enthusiastic, and strong communicator, able to work collaboratively and support cross-functional project teams.
• Ability to take ideas from initiation to execution; adapt and revise plans as developments necessitate in real time.
• Independent worker who can be a leader and a property ambassador for the marketing team.
• Excellent verbal, written, presentation, and interpersonal communication skills.
• Strong attention to detail, ability to multitask, and manage time efficiently.
• A passion for visual excellence and consistency.
• Ability to work a flexible schedule, including weekends and holidays, according to department needs.
• Computer Literate; Microsoft Word, Excel, PowerPoint, Google Mail, and Google Docs.
• Proficiency with Canva and/or Adobe Creative Suite is a plus: InDesign, Photoshop.
• A willingness to follow procedure, complete tasks in a timely, accurate, and efficient manner, maintain proper attendance, and comply with company policies.

Responsibilities

• Execute partnerships, programming, events, and special projects as directed by the marketing team on annual and seasonal experience strategies that align with business objectives and our Soul of the Place.
• Create comprehensive Banquet Event Orders or Standard Operating Procedures to ensure experiences & events are launched at a high quality and with internal alignment.
• Serve as the project lead for all experience projects, communicating and collaborating with inter-departmental teams to project manage, operationalize, align on logistics, and coordinate events, programming, and experiences.
• Manage relationships with local partners and vendors, serving as local ambassador and network to find new local partners.
• Communicate with local vendors and hosts as needed for smooth operations, manage invoices, set up new vendor accounts, and handle any partner rooms.
• Strategically develop ways to turn team members into the best experience storytellers who sell more experiences.
• Share information, collateral, and details about all experiences and activations with internal teams.
• Join AM and department rallies to receive updates on upcoming programming, new experiences, and more.
• Schedule regular meetings with sales, reservations, concierge/itinerary designers, and front office teams to update on upcoming events, programming, etc.
• Promote new experiences and events with enthusiasm, inspiring team members to understand why we do them and the essence of the place.
• Update website, special collateral, property signage, and calendars in partnership with the marketing team.
• Purchasing, organizing, managing experience inventory, and storage.
• Maintain experience venues, addressing and following up on maintenance & repair issues, and organizing storage areas with the property team.
• Ensure all available experiences are published and bookable.
• Capture videos/content of experiences + events.
• Draft Alice text messages regarding programming/experiences.
• Join PR calls to communicate updates on upcoming programming, new experiences, etc, for external media outreach.
• Collaborate with the marketing team to ensure reservations are confirmed and itineraries are created for all Tastemaker/Media visits.
• Work with the marketing, digital, and concierge teams to ensure the pre-arrival journey includes experience touchpoints.
• Support the implementation and Standard Operating Procedures of all guest amenities.
• Identify opportunities to improve further, customize, or personalize a guest's experience based on guest feedback.

Benefits

• Paid time off
• Sick and safe time
• Medical, Dental and Vision healthcare plans
• 401(k) plans with employer contribution
• Health and Flexible Spending Account programs
• Employee Assistance Program
• Company stay discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 1,001-5,000 employees