Experience Coordinator

Hackensack Meridian Health-posted about 2 months ago

Full-time • Entry Level

Onsite • Hackensack, NJ

5,001-10,000 employees

Resume

Match Score

Upload and Match ResumeTrack Jobs with Teal

Our team members are the heart of what makes us better. At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one another and how we show up for our community. Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change. The Experience Coordinator assists with the administration of daily operations within the Office of Patient Experience for their assigned hospital(s). The position is responsible for the department's call center function, administrative referral process, the completion and/or coordination of notary services for patients and visitors, the handling of lost property claims, and coordination of the Care Companion Program.. In collaboration with the Manager, Volunteer Services or Manager, Switchboard and Volunteer Services, the Experience Coordinator supports recruitment, the clearance process, onboarding and scheduling for volunteers/designated interns for their assigned hospital(s). This position is also responsible for the timely distribution of mail and emails to the department mailbox, generating and distributing reports, ordering and maintaining departmental supplies, entering work orders,updating the department's tracking tool database, and any other function impacting the department, such as the coordination of staff relocation to different offices. This position will be onsite 3 days per week 10:00am-6:30pm.

Answers telephone within three rings using established greeting in a courteous and professional manner and addresses all questions and concerns, taking accurate phone messages, and disseminates requests to appropriate staff and/or leadership when necessary.
Checks the department mailboxes regularly throughout the day and disseminates information/requests to appropriate team members in accordance with department standards.
Generates and distributes reports as needed.
Provides support as needed to Patient Experience leadership and assists the Manager, Volunteer Services and Manager, Switchboard and Volunteer Services with volunteer recruitment, the clearance process, onboarding and scheduling, and monitoring compliance with annual competencies.
Maintains the database of positive patient letters.
Enters data into the department`s tracking database as necessary.
Coordinates Administrative Referrals (i.e,. initial meet and greet, as well as daily update of the patient`s overall level of satisfaction to the executive office).
Facilitates requests for notary and/or witnessing services in accordance with policy. Handles and serves as a liaison for patient property claims in accordance with HMH policy and procedure. Initiates appropriate service recovery methods to resolve concerns and directs inquiries/complaints to appropriate Experience team members for evaluation, resolution and follow through, and documents accordingly in the complaint management system.
Tracks/monitors OPE technology that may be used for patient needs (i.e., IPads).
Provides educational material related to patient rights upon request (i.e., Patient Bill of Rights, Advance Directive etc.)
Provides general office support by ordering supplies, facilitating the payment of invoices, and routinely conducting an environmental assessment of the office needs and following through as necessary.
Participates in special projects as needed 13. Adheres to the standards identified in the Medical Center's Organizational Competencies.
Lifts a minimum of 10 lbs., pushes and pulls a minimum of 20 lbs. and stands a minimum of 4 hours a day.

High School diploma, general equivalency diploma (GED), and/or GED equivalent programs.
3-5 years of experience, preferably in a customer-oriented environment.
Excellent organizational skills.
Excellent verbal and interpersonal skills.
Ability to multi-task and prioritize.
Familiar with standard concepts, practices, and procedures within a fast-paced office environment.
Proficient in Google Workspace.
NJ Notary Public within 6 months of entering position.

Associate's or Bachelor's Degree.
Experience in patient advocacy or customer service.
Bi-lingual a plus.

Track Jobs with Teal

Job Search Resources

•

Resume Builder

•

Resume Examples

•

Cover Letter Examples

Experience Coordinator

Job Search Resources

Tools

Career Hubs

Guides

Company