Experience Center Technical Engineer

AVI-SPL•Washington, DC

5h•$36 - $50•Onsite

About The Position

The Experience Center Technical Engineer will primarily support the operational needs of a high‑end immersive experience center for an established professional services client. The role is 100% onsite at a client location in Washington, DC. This key role is responsible for: overseeing the technical operations of immersive event environments and interactive spaces, ensuring all systems are prepared, optimized, and functioning at a high level; partnering with the client events team to collaborate on the technical and experiential strategy for sessions and events; and serving as the primary technical escalation point, providing expert guidance on immersive technologies, content workflows, and experiential system performance throughout the event lifecycle.

Requirements

5+ years of experience in event production, experiential technology, immersive environments, or AV operations.
3+ years of experience in onsite, virtual, and hybrid live events.
Experience supporting executive level immersive sessions, workshops, and client walkthroughs with polish.
Knowledge of immersive theater environments, show flow, and content sequencing.
Experience with DVLED video wall deployment and maintenance (NanoLumens), Cyviz windowing / presentation controllers and touch enabled DVLED systems and multisource touch redirection.
Experience with CMS platforms (Alleo, Appspace) including playback loops, media containers, and interactive experiences.
Experience with media synchronized architectural lighting systems (Arktura), LED controllers (Pharos), and CMS driven lighting sync workflows.
Knowledgeable of HDMI ingest devices and basic signal path troubleshooting.
Experience with Biamp DSPs, audio routing, presets, and gain structure, Shure wireless microphone coverage, pairing, frequency management, and troubleshooting.
Experience supporting divisible rooms, source switching, and basic control system usage.
Familiarity with AV over IP concepts including Crestron DM/NVX VLANs and control network segmentation.
Experience with performing daily AV health checks and preventative maintenance, cable termination, Cisco Room Series devices (codecs, mics, cameras) and Barco/Planar video wall systems.
A keen eye for detail with a knowledge of what creatively works well for broadcast production.
Track record of being organized, detail-oriented, flexible, and working well in a team atmosphere, as well as having the capability to work well individually, is essential.
Strong work ethic, self-direction, self-motivation, patience, persistence, and perspective.
Excellent collaboration and customer relationship skills with the understanding of the importance of white glove service.
Ability to work independently and be self-reliant in strategic execution of daily responsibilities.
Ability to maintain composure and a positive attitude during high pressure situations.
Ability to communicate challenging aspects to clients while maintaining a high level of confidence and leadership.
Consistent proactive preparation and timely responses to multiple channels of communication.
Ability to collect and analyze metrics, extract trending data, and provide continuous improvement recommendations.
Valid driver’s license and safe driving record.
Ability to lift/carry 50lbs.
Ability to climb ladders and perform overhead work.
Must be able to stand for extended periods.
Available to work outside standard business hours and overtime when needed. All overtime hours are paid per applicable laws.

Nice To Haves

Experience with interactive installations, experiential content workflows, or architectural media systems.
College degree in video production, audio-visual engineering, communications, or similar field.

Responsibilities

Support the production design, setup, and configuration of all necessary immersive control systems, DVLED walls, lighting sync systems, and CMS driven experiences to ensure a high-quality event.
Collaborate closely with AVI-SPL Event Center Operations Coordinator and local/remote technical personnel to support the operations and optimization of immersive theaters, DVLED environments, and interactive installations.
Participate in regularly scheduled meetings with team members to ensure alignment on upcoming event scopes. Provide technical consultation on show flow, content sequencing, and experiential system design to meet client needs.
Assist with the development and documentation of best practices and technology configurations for all experiential event spaces.
Implement preventative maintenance procedures and facility plans to ensure all technologies remain operationally ready.
Serve as the initial escalation point of contact for all equipment troubleshooting, service, and maintenance needs, coordinating with client engineering teams and integrators as required.
Make sure all discrepancies are communicated and resolved to the clients’ satisfaction in a timely manner.
Support the assessment and recommendation of solutions around technical and operational needs of immersive environments, interactive displays, and experiential content workflows.
Provide guidance on post‑mortems of events and fully analyze what went right, what went wrong, and make recommendations for future improvements.
As needed, provide support for traditional AV devices and software elsewhere in the client facility – to include assisting with break/fix activities and performing Preventative Maintenance Visits (PMV’s).
Utilize the client’s ServiceNow ticketing system to track all activities.
Oversee the operational approach to fulfill the technical needs for client meetings, including but not limited to:
show flow and cueing for immersive theater environments
DVLED video wall operation and maintenance
video wall windowing / presentation controllers
touch enabled DVLED systems, including touch overlay redirection
content management systems
media synchronized architectural lighting systems