Experience Auditors
About The Position
The San Francisco Giants are seeking seasonal part-time experience auditors to provide regular snapshots of all aspects of the guest experience at Oracle Park. The Oracle Park experience auditor program is a collaboration with Evolved Experience Solutions (EES), a company that specializes in helping to analyze and improve guest experience at entertainment venues throughout North America. EES provides a detailed questionnaire and online tool for auditors to record specific observations at each stage of the guest experience, as well as an interface and data feed from the audits that allows our service delivery and operations teams to learn from the audit results. Experience auditors will participate in an initial training with EES in March 2026 and then will be expected to audit five to ten events per month during the 2026 baseball season (late March through October 2026), as well as two to five per month during the offseason (October/November 2026 through early March 2027). Each audit will require three to five hours of in-person time and will consist of answering specific questions about each stage of the guest experience, from arrival to departure, as well as a few questions about each interaction with Oracle Park staff along the way, in the online tool.
Requirements
- A willingness to work nights and weekends, and a schedule that will allow you to complete audits throughout the 2026 baseball season.
- A demonstrated ability to communicate clearly and concisely in writing.
- A track record of good attendance, ability to follow instructions and reliability to show for all scheduled shifts.
- A smartphone or tablet with an internet connection with which you can complete the online audit form.
- Comfort with technology and using technology discretely when needed.
Nice To Haves
- Experience in hospitality or live-event industries
Responsibilities
- Audit five to ten events per month during the 2026 baseball season (late March through October 2026), as well as two to five per month during the offseason (October/November 2026 through early March 2027).
- Each audit will require three to five hours of in-person time and will consist of answering specific questions about each stage of the guest experience, from arrival to departure, as well as a few questions about each interaction with Oracle Park staff along the way, in the online tool.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
