Experience and Group Sales Manager

Sentral•Scottsdale, AZ

2d•Onsite

About The Position

The Experience & Group Sales Manager is a hybrid hospitality and sales-support role responsible for delivering exceptional on-site guest experiences while supporting group, corporate, and extended-stay sales efforts. This role leads the Experience Team, oversees end-to-end guest stays, and serves as a key on-site partner to Corporate Sales, Revenue Management, and property leadership. This is an in-person position located on-site of the property.

Requirements

Bachelor’s degree in hospitality management preferred
Experience in hospitality (hotels and resorts, private luxury clubs, travel management, etc.)
Strong customer service track record that demonstrates an ability to make people feel cared for and supported even under stressful circumstances
Exceptional interpersonal and self-awareness skills, including active listening skills
Proficient with communication technology and quick learner of new software
Excellent written and verbal communication skills – ability to articulate not just the “what” but the “why” of our culture
Demonstrated enthusiasm for creating inclusive and respectful workplaces
Unquestioned integrity with the ability to manage confidential information and sensitive situations with the highest level of discretion and judgment
Ability to work a flexible schedule, including evenings and weekends

Responsibilities

Lead and model five-star hospitality for all guests and residents.
Oversee the full guest journey: pre-arrival communication, arrival, stay support, and departure.
Ensure rooms, amenities, and teams are prepared for arrivals and transitions.
Plan and execute guest and resident events in partnership with Marketing.
Coach and lead the Experience Team to consistently deliver high-quality service and positive reviews.
Lead, train, and support the on-site Experience Team.
Ensure effective use of hospitality systems (Guesty, Entrata, Remote Lock, Breezeway, Slack).
Support SOPs, guest communications, and experience-related processes.
Coordinate with housekeeping partners to ensure service quality and readiness.
Serve as the on-site liaison between Corporate Sales and community teams.
Support onboarding and execution of group and corporate accounts.
Assist with RFPs, booking platforms, rate coordination, and corporate leases.
Respond to group inquiries, billing questions, and on-site issue resolution.
Conduct regular audits of third-party sales platforms and listings.