Experience and Brand Intern

Southern Airways Corporation • Addison, TX

2d • $17 • Hybrid

About The Position

At Surf Air Mobility, we're transforming air mobility. As innovators in aviation, we are at the forefront of creating a more efficient and accessible flying experience. With our commitment to a guest-first approach, advanced software solutions, and electrification, we’re pioneering new ways for people to travel, making flying not only faster but more enjoyable. Our passionate team thrives in a collaborative environment where innovation and hard work go hand in hand. Help us shape the future of aviation while working with cutting-edge technologies that are transforming our passengers' lives.

We’re looking for a motivated, detail-oriented graduate intern to support key initiatives focused on team member experience, internal brand engagement, and guest touchpoints. This role is perfect for a student who thrives in a fast-paced environment and is passionate about the intersection of organizational culture, communication, and the team member journey.

At Surf Air Mobility, our unique graduate and doctoral internship offers a leadership role in the intersection of aviation and technology, driving a "green-tech" revolution through aircraft electrification and advanced software. Interns apply advanced academic insights to real-world challenges in organizational culture and brand experience. This position offers unmatched access to senior leadership, allowing direct influence on high-level strategy. With a flexible, open-ended timeline accommodating academic schedules, you will drive projects from research to implementation, building a portfolio with strategic ROI.

Requirements

• Advanced Academic Foundation: Currently pursuing or recently completed a Master’s or PhD program in Organizational Development, Human Resources, Marketing, Communications, Business Administration (MBA), or a related field.
• Systems Thinking: A demonstrated ability to view projects through a holistic lens, understanding how Employee Experience (EX) and Internal Branding impact broader Customer Experience (CX) and business outcomes.
• Strategic Communication: Exceptional written and verbal communication skills with the ability to distill complex ideas into clear, engaging messaging for diverse internal and external stakeholders.
• Project Leadership: Proven experience managing multi-faceted projects from conception to completion, with a high degree of organizational rigor and attention to detail.
• Digital Fluency: Mastery of collaborative and creative platforms, including Google Workspace and project management software (e.g., Asana, Miro).
• Analytical Research Skills: The ability to independently research industry benchmarks, synthesize findings, and provide data-backed recommendations for culture and brand enhancements.
• Agility & Initiative: A proactive, self-starting mindset comfortable with the ambiguity and pace of a high-growth, innovative aviation technology environment.

Nice To Haves

• Experience with visual design tools like Canva or Adobe Creative Suite is highly desirable.

Responsibilities

• Strategic Project Management: Own and drive key workstreams within Brand and Experience initiatives, ensuring alignment with Surf Air Mobility’s long-term organizational goals and guest-first philosophy.
• Experience Design (EX/CX/UX): Facilitate cross-departmental collaboration to analyze and optimize touchpoints across the User, Customer, and Employee Experience journeys, identifying opportunities for systemic improvement.
• Internal Brand Advocacy: Lead the tactical execution of company-wide culture initiatives, managing the development and deployment of internal communications, assets, and environmental branding.
• Operational Excellence: Manage complex administrative projects and operational procedures related to guest experience, including the end-to-end coordination of airport lounge renovation workstreams and stakeholder follow-ups.
• Culture Integration: Synthesize the company’s "Ground Rules" into actionable cultural moments, developing creative programs that embed our core values into the daily employee experience.
• Research & Benchmarking: Conduct competitive research on best practices in branding, internal communications, and travel in the electrification era to provide data-driven recommendations for experience enhancements.

Benefits

• Hybrid Model: Combination of in-office and remote work, as approved by leadership
• On-site Perks: Access to our on-site state-of-the-art gym with pickleball courts, on-site cafe/coffee shop, and free parking
• Location: Walking distance to dozens of restaurants and shops in the Addison area.

What This Job Offers

• Job Type: Part-time
• Career Level: Intern