Expeditor

Ensemble•Santa Cruz, CA

1d•Onsite

About The Position

ABOUT US: Nestled along the Pacific Coast, La Bahia Hotel & Spa celebrates its dramatic setting where the tip of Monterey Bay touches Sana Cruz's coveted Main Beach. Steeped in the romantic beauty of Spanish-Mediterranean architecture, locals and travelers alike will savor globally influenced cuisine, cocktails and wellness rituals infused with the region's agricultural bounty and coast-cultured Spirit. SUMMARY: The Expeditor is a crucial role between the kitchen and dining room, ensuring every dish leaves the pass with flawless precision. This role demands the analytical skills, ensuring quality standards are met in every dish. By delivering impeccable service, the In-Room Dining Server will uphold La Bahia Hotel & Spa’s service standards (inspired by Forbes) while elevating our beachfront property. The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons. This role offers a dynamic work environment where your contributions directly impact the guest experience. If you are dedicated to personalized service, guest satisfaction, and enjoy working in a high-end atmosphere, we invite you to join our Food & Beverage team at La Bahia Hotel.

Requirements

(3) years of experience as a fine dining expo, luxury hotel and/or resort preferred
Ability to be standing and walking long periods of time
Multilingual abilities highly preferred
Capable of maintaining composure during peak hours
Comfortable in varying lighting conditions
Fluent in Kitchen terminology and POS mods
Capability to push, carry, and lift service carts and trays (Up to 25-50 lbs)
Flexible to work in different shifts, including early morning, weekends, and holidays
Highly organized with the ability to multitask in a fast-paced environment
Ability to work independently and in a team environment

Responsibilities

Inspect every component of dishes per hour against: visual perfection, temperature standards, and architectural integrity
Initiate recook protocols at the first sign of imperfection
Balance VIP orders against general dining flow
Annotate tickets with chef's codes (rush, allergy, and VIP assigned notes)
Monitor Kitchen Display System with 99.9% order accuracy
Lead pre-service briefings on 86'd items and specials
Document consistency issues in daily pass logs (shared with EC)
Enforce "silent kitchen" protocols during critical service periods
Supervise china selection (weighted plates for steak, translucent for seafood)
Verify custom plating for VIP guests
Oversee truffle shavings/gold leaf applications
Conduct line checks against mise en place photos
Assist in food running when necessary
Maintain impeccable grooming standards, wearing the assigned uniform exactly as specified (proper fit, cleanliness, and presentation at all times. Wear the official hotel lapel pin prominently as part of the uniform requirement, unless embroidered onto uniform.
Perform all other duties that may be assigned as needed by your manager.