Expeditor (Part Time)

Universal Weather and Aviation, Inc • Sharon Hill, PA

64d

About The Position

The Expeditor's primary duty is to ensure that all orders are accurate, prioritized by time and location, include all specialty shopping items, include all items, accouterments are free of allergens, are HACCP compliant, and are packaged, labeled and delivered on time and to the accurate location. The Expeditor is responsible for prioritizing orders, pulling and packing orders, quality assurance, order completeness, appropriate packaging and labeling, delivery timing, miscellaneous procurement, and the overall compliance with ACES specifications associated with Air Culinaire orders. The Expeditor is responsible to verify that food quality and specifications match the kitchen issued specification in the software system. The Expeditor is responsible for prioritizing orders, pulling and packing orders, quality assurance, order completeness, appropriate packaging and labeling, delivery timing, miscellaneous procurement, and the overall compliance with the system's specifications associated with Air Culinaire Worldwide's orders. The Expeditor is responsible to carefully check all food quality, check against specifications and to ensure that the food matches the presentation provided in the specification as provided. Additionally, the Expeditor will participate in the process of directly serving the Air Culinaire customers by phone, email and in-person (as applicable) and obtain feedback from them regarding our product and service. The Expeditor is responsible to relay feedback and suggestions to the Catering Director or General Manager to continue to monitor, maintain and improve quality as a primary responsibility in this role. They will be the central kitchen captains of quality and accuracy - as well as the on-site problem solver in the event of situations arising that require immediate action. The Expeditor has the authority in this role to make decisions to require that food be remade, re-displayed or otherwise modified to meet the client's needs. The Expeditor will solve all issues following company procedures related to customer quality, satisfaction, safety, and cost. Further responsibilities may include picking up supplies as needed in the course of business and routine vehicle cleaning and maintenance. Understand and maintain quality control and food-safety procedures of food product during delivery. Dress professionally and within the guidelines of ACW procedures including the company approved uniform. Assist with the assembly of silverware units and stocking of items in the kitchens while maintaining the shopping lists, runs at least 3-days in advance of delivery - and maintain the "shopping shelf" where retail items are held for fulfillment. Meet weekly with the GM to ensure ACW standards and procedures are accurately reflected in their day-to-day operations. Safely operate company vehicles and drive in compliance with all local and federal laws and regulations. Cross-train to be able to prepare or produce food in the kitchen, or drive, as secondary duty when business is slow and staffing shortages occur. All other duties as assigned by the General Manager or Operations Manager.

Requirements

• High School diploma is required.
• Minimum 3 years of kitchen experience is required.
• Previous face-to-face customer service experience in the aviation, food services, or hospitality industry is essential.
• Individual must possess excellent verbal and written communications skills, as well as be proficient in email, Internet use, and basic office software programs.
• Prior knowledge of aviation terminology preferred, FDA Regulations and safe food handling required.
• Must possess a sense of priority at all times and be able to work in a fast-paced environment while maintaining attention to details.
• Flexibility to work schedule required, including weekends and holidays.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to apply good judgement understanding to carry out instructions furnished in written, oral, or diagram form.
• The employee is required to stand and walk.
• The employee must lift and/or move up to 40 pounds.
• Pre- employment criminal background check
• Pre-employment Drug Test
• MVR (if applicable to the position)
• E-Verify

Nice To Haves

• Prior hospitality/food Expo and delivery experience preferred.

Responsibilities

• Prioritizing orders
• Pulling and packing orders
• Quality assurance
• Order completeness
• Appropriate packaging and labeling
• Delivery timing
• Miscellaneous procurement
• Overall compliance with ACES specifications associated with Air Culinaire orders
• Verify that food quality and specifications match the kitchen issued specification in the software system
• Carefully check all food quality
• Check against specifications
• Ensure that the food matches the presentation provided in the specification as provided
• Participate in the process of directly serving the Air Culinaire customers by phone, email and in-person (as applicable) and obtain feedback from them regarding our product and service
• Relay feedback and suggestions to the Catering Director or General Manager to continue to monitor, maintain and improve quality as a primary responsibility in this role
• Be the central kitchen captains of quality and accuracy - as well as the on-site problem solver in the event of situations arising that require immediate action
• Make decisions to require that food be remade, re-displayed or otherwise modified to meet the client's needs
• Solve all issues following company procedures related to customer quality, satisfaction, safety, and cost
• Picking up supplies as needed in the course of business and routine vehicle cleaning and maintenance
• Understand and maintain quality control and food-safety procedures of food product during delivery
• Dress professionally and within the guidelines of ACW procedures including the company approved uniform
• Assist with the assembly of silverware units and stocking of items in the kitchens while maintaining the shopping lists, runs at least 3-days in advance of delivery - and maintain the "shopping shelf" where retail items are held for fulfillment
• Meet weekly with the GM to ensure ACW standards and procedures are accurately reflected in their day-to-day operations
• Safely operate company vehicles and drive in compliance with all local and federal laws and regulations
• Cross-train to be able to prepare or produce food in the kitchen, or drive, as secondary duty when business is slow and staffing shortages occur
• All other duties as assigned by the General Manager or Operations Manager

Benefits

• 401 (K) Retirement Plan with a discretionary 100% employer match of the first 6% of participant contributions.
• Plan entry is the first day of the month following 30 days of employment.
• Paid Sick Leave for part time employees.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Support Activities for Transportation
• Education Level: High school or GED