Expeditor

Invited•Frisco, TX

About The Position

Ready to join a dynamic company in the hospitality and service industry where people help drive the success of the business? Since its inception in 1957, Invited has operated with the central purpose of building relationships and enriching the lives of our members, guests and more than 17,000 employees. We are the largest owner and operator of private clubs nationwide, with 130+ country clubs, city clubs, and athletic clubs. Our Clubs offer first-class amenities, including championship golf courses, modern workspaces, handcrafted cuisine, resort-style pools, state-of-the-art racquet facilities, fitness centers, and much more. Come be a part of this incredible and inclusive team at Invited ! Job Summary As an Expeditor, you are responsible for ensuring the efficient flow of food from the kitchen to the dining area. You will be responsible for coordinating the preparation and presentation of dishes, ensuring that they meet quality standards, and delivering them promptly to guests. Your role is crucial in maintaining a smooth operation in the kitchen and delivering exceptional dining experiences. Reporting Structure Reports to the Kitchen Manager, Sous Chef or Executive Chef Day to Day Oversee the expediting process during meal periods, ensuring timely and accurate delivery of dishes to members and guests. Coordinate with kitchen staff to manage the timing and presentation of dishes according to the order tickets. Check each dish for quality, portioning, and presentation before it leaves the kitchen. Communicate effectively with the front-of-house team to ensure seamless coordination between the kitchen and dining areas. Monitor the quality of food being prepared, ensuring it meets the club’s standards for taste, appearance, temperature and portion size. Address and resolve any issues with food quality or presentation promptly, working with the kitchen team to make necessary adjustments. Ensure all dishes are prepared according to special requests or dietary restrictions as specified by members and guests. Keep the expediting area organized and clean, ensuring that all necessary tools and equipment are readily available. Assist with maintaining cleanliness in the kitchen and dining areas as needed. Manage the organization of order tickets and ensure they are processed efficiently. Maintain clear and effective communication with chefs, cooks, and servers to ensure efficient service. Assist in training new kitchen and service staff on expediting procedures and quality standards. Collaborate with the team to ensure all orders are fulfilled accurately and in a timely manner. Interact professionally with members and guests, accommodating changes and last-minute requests as needed. Support fellow employees and contribute to a positive team environment. Be proactive in assisting members and guests ensuring delivery of the 3-steps of service. Address and resolve member and guest complaints professionally, notifying management of issues and practicing effective service recovery. Complete additional duties as assigned by management. Additional Duties Due to the dynamic nature of the club, employees are expected to assist others as needed and take on additional tasks as assigned by management. Follow all company, club, and department policies, procedures, and instructions. Maintain a high level of professionalism and a commitment to excellence in interactions with members, colleagues, and staff. Follow safe working practices, ensuring compliance with safety guidelines and encouraging others to do the same. Take the initiative in personal and professional growth and maintain any required certifications relevant to your role. Address and resolve challenges using available resources, working with regional and corporate teams to support club operations. Attend daily briefings and actively engage in required activities to stay informed and contribute to the team’s success. Wear a clean, neat uniform that meets club standards.

Requirements

Strong communication skills with the ability to follow instructions accurately.
Attention to detail and commitment to maintaining high quality and presentation standards.
Ability to multitask and work efficiently under pressure in a fast-paced environment.
Must be able to stand, walk, and perform physical activities for extended periods.
Ability to work in varying temperatures and environments, with potential exposure to dust, fumes, or gases.
Capable of climbing ladders, squatting, kneeling, reaching, grasping, twisting, bending, and folding/unfolding as required.
Able to lift, carry, push, and pull up to 100 lbs. occasionally.
Effective communication skills, including talking and hearing, with sufficient visual acuity.
Attendance requirements for this position as outlined on the weekly schedule.
Additional hours are required to meet deadlines of the position, including weekends and/or holidays.

Nice To Haves

High school diploma or equivalent.
A minimum of 1 year of experience as an expeditor or in a similar role.

Responsibilities

Oversee the expediting process during meal periods, ensuring timely and accurate delivery of dishes to members and guests.
Coordinate with kitchen staff to manage the timing and presentation of dishes according to the order tickets.
Check each dish for quality, portioning, and presentation before it leaves the kitchen.
Communicate effectively with the front-of-house team to ensure seamless coordination between the kitchen and dining areas.
Monitor the quality of food being prepared, ensuring it meets the club’s standards for taste, appearance, temperature and portion size.
Address and resolve any issues with food quality or presentation promptly, working with the kitchen team to make necessary adjustments.
Ensure all dishes are prepared according to special requests or dietary restrictions as specified by members and guests.
Keep the expediting area organized and clean, ensuring that all necessary tools and equipment are readily available.
Assist with maintaining cleanliness in the kitchen and dining areas as needed.
Manage the organization of order tickets and ensure they are processed efficiently.
Maintain clear and effective communication with chefs, cooks, and servers to ensure efficient service.
Assist in training new kitchen and service staff on expediting procedures and quality standards.
Collaborate with the team to ensure all orders are fulfilled accurately and in a timely manner.
Interact professionally with members and guests, accommodating changes and last-minute requests as needed.
Support fellow employees and contribute to a positive team environment.
Be proactive in assisting members and guests ensuring delivery of the 3-steps of service.
Address and resolve member and guest complaints professionally, notifying management of issues and practicing effective service recovery.
Complete additional duties as assigned by management.
Due to the dynamic nature of the club, employees are expected to assist others as needed and take on additional tasks as assigned by management.
Follow all company, club, and department policies, procedures, and instructions.
Maintain a high level of professionalism and a commitment to excellence in interactions with members, colleagues, and staff.
Follow safe working practices, ensuring compliance with safety guidelines and encouraging others to do the same.
Take the initiative in personal and professional growth and maintain any required certifications relevant to your role.
Address and resolve challenges using available resources, working with regional and corporate teams to support club operations.
Attend daily briefings and actively engage in required activities to stay informed and contribute to the team’s success.
Wear a clean, neat uniform that meets club standards.

Benefits

Medical, dental, and vision coverage
Life insurance
Short-term and long-term disability insurance
401(k) retirement savings plan
Generous paid time off and leave programs ( time off as required by applicable law is also provided for part time team members )

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