Expedition Leader

Allen Marine Inc•Sitka, AK

13d

About The Position

The Expedition Leader is our guests' constant companion on every aspect of a voyage—both aboard the vessel and ashore. This position works closely with the captain and hotel manager to ensure success, safety, and unsurpassed guest services on every voyage. EL should constantly and consistently interact with and guide guests. Individuals in this position must know the vessel’s location and direction at all times. The Expedition Leader develops an entertaining and accurate narration and delivers pre-planned activities.

Requirements

BS or higher degree or equivalent experience in natural resources, marine biology, environmental education (or policy), botany, forestry, environmental geography, anthropology, history, or other related field of study preferred
USCG-approved, unexpired first Aid/CPR Certification
Strong communication skills: verbal, non-verbal, and writing skills, as well as the ability to communicate written technical information.
Interpersonal skills with the ability to manage situations where issues must be resolved satisfactorily.
Strong technical knowledge, communication, and organizational skills.
Effective problem-solving skills.
Must be experienced at multi-tasking and remain flexible in a demanding and fast-paced environment.
Microsoft Office experience.
Valid US driver’s license and a clean driving record.
Must pass a security background check and DOT drug test.

Nice To Haves

Experience in tourism and/or cruise industries.

Responsibilities

Show a strong customer service mindset and sense of elevated hospitality when interacting with guests and crew.
Develop and deliver educational presentations that exemplify a passion for Alaska.
Frequent public announcements to inform guests of location along the route and note points of interest (lighthouses, historical sites, etc.).
Coordinate with shore-based vendors to ensure seamless and well-planned port calls.
Present information during run times and deliver formal presentations of educational programs (often after dinner). Focus topics to include Alaska Native culture, local history, industry, fishing, timber, and company history.
Oversee and schedule educational presentations and other activities onboard.
Work closely with the captain to coordinate various types of active exploration of the vessel, including kayaking, hikes, and DIB excursions.
Communicate with the Captain, Hotel Manager, and the hospitality crew to maintain schedule.
Actively monitor guest response to programming and activities and create plans to improve guest service.
Administrative duties include supervising the public bulletin board, distributing turndown letters and travel logs, and tracking the travel schedule.
Report back to the Director of Guest Experience.
Understand and respect guests' many political and environmental points of view.
Ensure that the material presented does not marginalize any traveler.
Assist other ship departments when possible or as assigned by the Captain or management.
Follows prescribed hours set forth by the vessel’s daily roster.
Maintain awareness of basic safety rules, workplace safety, and respect for the environment.
Develop an understanding of cruise geography and vessel itinerary.
Ability to provide education in glaciology, geography, flora & fauna, topography, history, geology, culture, and marine biology of the areas our vessels travel.
Deliver frequent and timely running narration on the microphone and in front of small groups.
Actively assist in locating wildlife or other points of interest to share with guests.
Guide hiking and kayaking expeditions.
Accompany guests during meals as frequently as possible.
Assemble the contents of the “Welcome Aboard” binder in staterooms.
Deliver evening turndown letters.
Organize expedition gear, including rain gear and boots.
Maintain a public information board that includes the planned itinerary for the week, daily schedule, and other pertinent interpretive material.
Clearly and consistently verbally communicate the day’s schedule to guests.
Assist other ship departments as needed or as assigned by the Captain or other managers.
Follows prescribed hours set forth by the vessel’s daily roster.
Special projects may be assigned as required by the business.