Expand Representative (Remote)

GB Advisors • Orlando, FL

193d

About The Position

The role focuses on facilitating growth opportunities with existing customers and identified partners by driving strategic initiatives that increase revenue through upsell and cross-sell opportunities. The position also involves securing new client deals generated by the SDR team and fostering strong relationships to ensure customer satisfaction, loyalty, and long-term retention.

Requirements

• Bachelor's degree in Business Administration, Marketing or related.
• 2+ years of experience in similar positions.
• Advanced English level.

Nice To Haves

• Effective and strong communication.
• Time management.
• Empathy.
• Sales and negotiation.
• Teamwork.
• Customer relationship orientation.
• Adaptability and flexibility.
• Problem-solving skills.
• Skilled with technological software such as: CRMs, Outlook, Microsoft Office, VoIP Softphones, Zoom, Microsoft Teams.

Responsibilities

• Facilitate the effective management of leads and existing clients by tracking requests, inquiries, and business opportunities, ensuring prompt and efficient service delivery to maintain high levels of client satisfaction.
• Take ownership of new client opportunities generated by SDRs, effectively managing them through the sales pipeline to successful closure.
• Provide feedback and support to SDRs to enhance prospecting activities and improve the quality of opportunities generated.
• Record and update relevant information about customers and prospects in CRM tools to ensure continuous and effective follow-up.
• Facilitate the resolution of customer issues or inquiries by coordinating with internal teams and ensuring timely communication with clients.
• Work closely with partners, including SN and Monday representatives, to support the execution of tailored strategies that meet partner-specific goals.
• Manage a portfolio of expansion accounts, ensuring consistent engagement to identify opportunities for upselling and cross-selling.
• Conduct customized product and service presentations, showcasing added value to address specific customer requirements.
• Comply with and encourage compliance with rules and procedures established in the organization.

What This Job Offers

• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 101-250 employees