Exp Cust Exp Professional

Honeywell•Arvada, CO

About The Position

Sparta Systems has been recently acquired by Honeywell. Honeywell is a Fortune 100 company with expertise in Life Sciences. The combination of Sparta Systems and Honeywell brings together Sparta Systems’ quality management leadership with over 100 years of software and industrial expertise from Honeywell. If you’re a dynamic and strategic Global Project Manager in the technology sector, Sparta has an exciting opportunity for you. Reporting to the VP of Professional Services, you will have a proven track record of coaching and leading a team of professionals. Use your expert skills to scope projects, develop proposal documents, generate demand for services and training as well as ensure issues are resolved and kept within budget and timeline. The Global Project Manager will be familiar with validation documents and procedures. Your prominently developed skills in the area of business process operations and improvement activities will be on display. Bring your established record of managing multiple and competing priorities along with your proven leadership and people management skills to an established leader in the Quality Management Software industry.

Requirements

YOU MUST HAVE
1 year with reading and understanding AutoCAD drawings
5 years in Customer Experience with system and customer updates.

Nice To Haves

WE VALUE
Associates Degree is a plus
Attention to detail, strong problem-solving skills, outstanding oral and written communication skills and the ability to multitask are essential for success in this position.
Working knowledge of the following: Microsoft Office, JD Edwards and Syteline programs.
Work requires the ability to assist customers in various situations
Understanding of a complex process and procedure system used in aftermarket product distribution
The account specialist is also expected to participate in process improvement training programs and have a basic understanding of how said tools are used

Responsibilities

Manage JDE/MRP related items for updates, system inaccuracies, support shipments, evaluate tools within JDE to collect data to drive aftermarket sales
Provide GPP support to help customers, channel partners, and sales team members effectively enter and drive orders
Conduct aftermarket analytics for the aftermarket, field service, and aftermarket engineering teams
Support in document coordinator activities to provide customers with data packages
Support our CRM tool to drive orders
Uses our CRM software in tandem with other software daily
Enters data and ensures accuracy of data entry by others and self
Ensures all functions of CRM system work effectively other applications and operating systems
Aids with managing customer relationships with CRM support
Provides timely insights and analytical support to internal business stakeholders to support effective business decision-making and customization of the CRM to align with business needs
Partners with cross functional stakeholders to provide CRM customizations to support internal business needs, including ad hoc requests.
Identifies, recommends, and implements quality and efficient improvements to CRM processes.
Interface direct with customers, representatives, and distributors within the Sundyne infrastructure.
Coordinates pre-sales activities with various departments such as Product Planners, Purchasing, Engineering, Field Service, Accounting, and Sales to ensure that Sundyne’s commitments are met
Review orders received through IWS for accuracy.
Responsible for discussing, in partnership with managers, pricing variances within the scope of supply in accordance with published pricing guidelines and applicable discounts.
May also, with guidance, apply pricing for new items based on current pricing matrix and established procedures
Responsible for accurate maintenance of each assigned product’s permanent serial number records, including field modifications, product upgrades, and conversions
Knowledgeable of all resources available within Sundyne to respond to customer’s requirements and/or concerns with timely decision making and problem solving
Develop and communicate recommendations for changes concerning system improvements, pricing, and procedure
Performs special assignments and related duties to improve customer service as business dictates.
Ability to communicate issues, specifically of an engineering nature, to management or other appropriate internal experts for resolution
Must be able to interact with customers and project a positive and professional image of Sundyne during high stress situations

Benefits

In addition to a competitive salary, leading-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package.
This package includes employer subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays.
For more Honeywell Benefits information visit: https://benefits.honeywell.com/

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