Customer Service - Exit Booth Agent - JFK Airport

Enterprise Holdings•New York, NY

4d•$18•Onsite

About The Position

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company. The National/Alamo brand of Enterprise Mobility has an exciting opportunity for an Exit Booth Agent. The Exit Booth Agent will provide superior, friendly, efficient service during all aspects of the rental car process as it applies to this position. The pay for this position starts at $18.25 / hour. Employees can earn yearly merit increases based on performance. Employees can earn additional monthly incentives based on the performance of the business. This position is located at J F Kennedy International Airport (JFK), NY 11430. We offer: Paid time off Employee rental car discounts Retirement savings plan including 401k with matching profit sharing Health Insurance Life Insurance Dental Insurance Vision Insurance Training and development Schedule: Monday: OFF Tuesday: 2:30pm - 11:00pm Wednesday: 4:30pm - 1:00am Thursday: 4:30pm - 1:00am Friday: 12:00pm-9:30pm Saturday: 12:00pm-9:30pm Sunday: OFF

Requirements

Must be at least 18 years old
High School Diploma or G.E.D. required
Must have a minimum of 1 year of experience handling customer service functions
A minimum of basic level experience and understanding of a PC and Microsoft Office Products required; familiarity with Odyssey a plus
Must be living within a reasonable commute of no more than 1 hour to the location(s) you are applying to within 30 days of anticipated start date.
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
Must be able to read, write, and speak English
The ability to operate a motor vehicle is an essential function of this position. Applicants must have a valid, unrestricted U.S. driver's license.

Nice To Haves

familiarity with Odyssey a plus

Responsibilities

Prepare all rental documents accurately and completely
Verify car information and VIN number for security and car control
Provide additional service to Emerald Aisle members by offering our refueling option
Maintain the appearance of the Exit Booth and surrounding areas to present a neat and orderly image
Ensure that “Booth” is stocked with appropriate supplies to meet the needs of our customers
Provide all customers with undivided attention while assisting them at the exit booth
Make eye contact and greet all customers; thank customer at the conclusion of all transactions
Assist customers with directions, maps, local area information, and appropriate service information; effectively and efficiently resolve all customer service issues as necessary
Perform other customer service related duties, in addition to those listed, to ensure our service levels meets the needs of the customer