Exit Booth Agent - Sky Harbor Airport - Full Time

Enterprise•Phoenix, AZ

3d•$17•Onsite

About The Position

Overview Enterprise, Alamo and National Car Rental has an exciting opportunity for an Exit Booth Agent. The Exit Booth Agent provides superior, friendly, efficient service during all aspects of the rental car assignment process; facilitates the rental process through verification and documentation of all necessary driver information and vehicle selection information for an efficient and timely rental and return experience. Performs all responsibilities with a focus on the needs of our customers and in accordance with our Quality Standards. The position is a Full Time position (40 hours per week) - Position pays $17 / hour Apart from religious observation, must be available to work ONE of the following schedule(s): Sunday - Thursday 9:00 am - 5:30 pm Friday - Tuesday 9:00 am - 5:30 pm Saturday - Wednesday 9:00am -5:30pm Thursday-Friday, Sunday-Tuesday 9:00am -5:30pm Benefits: a regular weekly schedule, medical benefits, dental benefits, vision benefits, 401k match, profit sharing, paid time off, car rental and car purchase discounts, and a fun and friendly place to work! Job location: Sky Harbor Airport Rental Car Center

Requirements

Must be at least 18 years of age
Must have at least 1 year of face to face customer service experience within the last 5 years
Must have a valid drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
No drug or alcohol related convictions (DWI/DUI) on driving record in the last 3 years
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
Must not have interviewed with Enterprise for a customer service position at Sky Harbor in the last 12 months

Responsibilities

Prepare all rental documents accurately and completely
Verify car information and VIN number for security and car control
Provide additional service to Emerald Aisle members by offering our refueling option
Maintain the appearance of the Exit Booth and surrounding areas to present a neat and orderly image
Ensure that "Booth" is stocked with appropriate supplies to meet the needs of our customers
Provide all customers with undivided attention while assisting them at the exit booth
Make eye contact and greet all customers; thank customer at the conclusion of all transactions
Assist customers with directions, maps, local area information, and appropriate service information; effectively and efficiently resolve all customer service issues as necessary
Perform other customer service related duties, in addition to those listed, to ensure our service levels meets the needs of the customer