Career Opportunities: Exhibitor Services Specialist PT (93669)

Freeman-posted about 1 month ago
$20 - $28/Yr
Part-time • Entry Level
Hybrid • San Francisco, CA
5,001-10,000 employees
Performing Arts, Spectator Sports, and Related Industries
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Freeman is a global leader in events, on a mission to redefine live for a new era. With a data-driven approach and the industry' largest network of experts, Freeman's insights shape exhibitions, exhibits, and events that drive audiences to action. The integrated full-service solutions leverage a 97-year legacy in event management as well as new technologies to deliver moments that matter. Work in a basic customer service capacity with the customer service support staff on large shows and independently on small shows. This position will support our Customer Experience team. It is eligible to work a hybrid schedule, generally requiring work in-office and/or show-site 2-3 days per week. The ideal candidate will be based out of San Fransisco, CA.

  • Perform all in-house and show site functions/procedures as stated in the Exhibitor Services Manual (i.e., data processing, incoming/outgoing phone calls/batch processing, customer billing, invoicing, collecting on outstanding balances, show closings etc).
  • Accurately perform all data entry for Exhibitor Services, i.e., input exhibitor lists, price lists, orders, payments, etc.
  • Pack show site supplies, computers, printers, and other equipment.
  • Work independently at show site at shows requiring only one (1) Exhibitor Service Representative.
  • Properly handle and process cash, checks, wire transfers and credit cards payments. Collect all monies for services before, during and after the show.
  • Calculate and create price masters.
  • Communicate professionally with customers via phone, fax, and email or in person at show site. Solicit the sale of upgrade or additional equipment/services.
  • Complete all show closing functions.
  • Resolve complaints concerning billing or service rendered, referring complaints to designated departments or Account Executive for investigation.
  • Ensure all departments are aware of customer requirements.
  • Contact exhibitors regarding problems with orders/payments.
  • Set up and maintain show files.
  • Generate billing and invoicing for the exhibit area of the show.
  • Perform audits and reports from pre-show, self audits, show-site, and post show.
  • Perform other duties as assigned.
  • High School Diploma or Equivalent with relevant work experience required.
  • Entry level position with One (1) or more years of related experience and/or training preferred.
  • Knowledge of customer service principles and practices and ability to understand the customer's need and provide solutions.
  • Ability to work well with others necessary to complete assigned tasks.
  • Strong sense of urgency and ability to meet deadlines.
  • Ability to type with a minimum of 40 WPM or 6000 KSPH with 95% accuracy.
  • Must be proficient in Microsoft Office Suite and able to apply company policies, procedures, and standards.
  • Must be able to work independently and as part of a team with a professional appearance and attitude.
  • Must be able to perform all duties in compliance with company policies and procedures.
  • Retirement with Company Match
  • Hourly range of $20.00-28.00 based upon experience
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