Exhibitor Services Manager

ASM Global • Cincinnati, OH

8d

About The Position

Provides professional client services support while serving as the primary liaison between clients and facility departments to oversee all aspects of facility operations related to events and exhibitor services. Supervises and coordinates the activities and operations for client services support while serving as the primary liaison between exhibitors and facility departments to process electrical, utilities, cleaning, and telecommunications orders. Effectively communicates these needs to the Utility Services Manager (USM), Exhibitor Services Coordinator, Electrical Engineer, sub-contracted electrical/engineering staff and the operations department. Job responsibilities also include on-site Exhibitor Services Desk coverage as required per event specifications. Requires a commitment to work a flexible and irregular work schedule according to specific event agendas and assignments, including lengthy hours, early mornings, late evenings, weekends, and holidays.

Requirements

• Bachelor’s degree from an accredited four-year college or university and four (4) years related experience and/or training in the public assembly industry in a supervisory or management position, or an equivalent combination of education and experience.
• Self-motivated with excellent interpersonal and communications skills and the ability to function and make decisions in a fast-paced high-pressure environment
• Ability to multi-task within time constraints
• Ability to work effectively in a service-oriented environment subject to frequently changing priorities
• Must be able to respond calmly and make rational decisions when handling conflicts
• Demonstrate knowledge in operational procedures, facility capabilities, industry terminology, event-related services, and technical requirements for the types of events anticipated at the facility.
• Must possess a thorough understanding of facility’s electrical, mechanical, HVAC and other systems.
• Engage in much decision-making that is generally governed by procedure and guided by policy.
• Maintain an effective working relationship with clients, employees, exhibitors, patrons and others encountered in the course of employment.
• Read and comprehend blueprints, drawings, and other related materials.
• Follow oral and written instructions and communicate effectively with others in both oral and written form.
• Organize and prioritize work to meet deadlines.
• Work effectively under pressure and/or stringent schedule and produce accurate results.
• Operate a personal computer using MS-DOS, CAD, Windows, Word, Excel, Momentous, BlueBeam, and other standard office equipment.
• Be licensed and insured to operate a motor vehicle in the United States.
• Remain flexible and adjust to situations as they occur.
• Knowledge of Spreadsheet software and Word Processing software and be proficient in Microsoft Word, Excel, and PowerPoint.
• Ability to work irregular hours including, night shifts, weekends and holidays.
• To perform this job successfully, the individual should have intermediate knowledge of Microsoft Office programs (Outlook, Word, Excel, and PowerPoint), Momentous, and BlueBeam.

Responsibilities

• Responsible for planning, coordinating & supervising the logistics of executing exhibitor service orders
• Coordinate with Director of Event Service and Event Managers in customizing Exhibitor Kits
• Process exhibitor service orders and provide show support while operating the Exhibitor Services Desk as needed during Trade and Consumer shows and some special events as warranted
• Process credit card orders and record all money received for exhibitor services pre/present/post events
• Process, distribute, and track all exhibitor services orders
• Process exhibitor service collections following show floor electrical audits to collect payment
• Work closely with Event Managers to coordinate exhibitor/clients customer services relations
• Intermittently assist the event staff with coverage of events while serving as the Facility Manger on Duty as required
• Frequently required and responsible to work a flexible and irregular schedule, including lengthy hours, early mornings, late evenings, weekends and holidays as required by specific event agendas, event requirements, and event assignments
• Conduct room setup specification checklists
• Administer events and ensure facility management policies and procedures and objectives are upheld
• Participate in event preview/reviews in weekly production staff meetings
• Receive, respond, and resolve challenges and complaints that may occur during events from clients or guests
• Research and resolve customer service issues before/during/after events
• Maintain an active and positive working relationship with internal and external partners
• Ensure timely and accurate event information is delivered to the finance department for settlement/invoicing purposes
• Exercise discretion and utilize independent decision-making during events that will best represent the facility and serve the guests and clients
• Interacts with other facility staff in a professional, courteous, and cooperative manner
• Provide excellent customer service to internal and external clients
• Perform other duties as assigned

Benefits

• Competitive salary, commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager