Exhibitor Relations Manager

MARI•New York, NY

34d•$60,000 - $80,000•Onsite

About The Position

Frieze are seeking an Exhibitor Relations Manager to be the contact point for exhibitors throughout the year and to be responsible for all administrative and technical aspects of their participation in our fairs.

Requirements

Solid experience working with art galleries and other client-facing development experience
Knowledge of the art world
Ability to work under pressure
High attention to detail
Experience working with multiple stakeholders
Team player, proactive and enjoys problem solving
Experience delivering complex and ambitious projects
Experience handling difficult conversations with clients and colleagues
Exceptional communication skills, both written and verbal
Innate high standards and extreme concern for quality
Highly organized and proactive
Exceptional people management skills

Responsibilities

Be the primary contact for galleries for all aspects relating to their participation in the fair:
Manage applications launch, process and analysis
Organise and attend selection committee meeting
Release application results and coordinate subsequent meeting
Support with fair floor plan process and release fair layout to exhibitors
Coordinate and launch Exhibitor Manual
Manage stand plan processing: advise exhibitors on all stand related queries, working closely with Production team and stand builders
Coordinate print and online material for exhibitors in the lead up to and during the fair
Prepare for exhibitor onsite experience and maintain high quality customer service
Manage onsite Exhibitor Desk and temporary staff team
Coordinate post-fair communication and contribute to post-fair debriefs
Liaise with other departments in the organisation of the fair:
Manage and develop digital platforms including Sugar CRM and the Frieze Portal with Digital and Data teams
Supply information to the Content and Press teams to be included in fair promotional material
Proof-read exhibitor sections of the fair promotional material
Coordinate all gallery invoicing with Finance department
Support Directors and curators with gallery cultivation, research, travels and expenses
Coordinate production of all curated sections
Liaise with Production department and contractors for exhibitor-related areas:
Communicate general exhibitor needs and relay specific exhibitor data to Production department and contractors
Work alongside Production team to ensure that the contractors’ work is up to the requirements of the exhibitors and fair organisers
Mediate between exhibitors and contractors before and at the fair
Escalate disputes between contractors and exhibitors before/at the fair
Contribute to the team processes and development:
Maintain fair budget and timeline
Coordinate internal teams to deliver exhibitor relations
Maintain department procedures
Manage Exhibitor Relations Assistant
Contribute to department processes improvements
Visit galleries and other art fairs for research
Maintain accurate information on other art fairs
Undertake research for new projects as requested