Hallmark Visitors Center / Kaleidoscope Exhibit Operations Supervisor

Hallmark•Kansas City, MO

23d•Onsite

About The Position

For over 100 years, Hallmark has helped people connect and strengthen the relationships that matter most. Today, we’re building the next century of connection-blending the warmth of in-store experiences with the ease of digital innovation. We’re looking for empathetic learners, strategic thinkers, and enthusiastic visionaries from all backgrounds to help shape what’s next. If you’re ready to bring fresh ideas and energy, we’d love to have you on the team! At Hallmark, you’ll feel welcomed from day one, whether you’re remote, hybrid, or in-office. Our culture is rooted in care and inclusion. We celebrate diverse perspectives and actively seek out new voices-like yours-to help us grow and evolve. Let’s imagine the future of Hallmark together! What we do and how we do it The Hallmark Visitors Center (HVC) is a free exhibit space that shares the story of Hallmark. Kaleidoscope is a free art-making studio for kids. The two public-facing sites represent and share Hallmark’s passion for enriching people’s lives by helping them connect, communicate, and create. The Exhibit Operations Supervisor (EOS) is responsible for high-quality exhibit and site operations for both the HVC and Kaleidoscope, which includes regular maintenance and repair of existing exhibits, fabrication and builds for exhibit refreshes and turnovers, and collaboratively contributing to innovative new exhibit experiences. The position oversees both public exhibit spaces as well as warehouse and workshop spaces, demonstrating practical knowledge of fabrication techniques, tools and equipment, and safety protocols. The EOS directly manages one full-time staff to help achieve these responsibilities. As part of the HVC/Kaleidoscope Leadership Team, the Exhibit Operations Supervisor collaborates with designers, developers, educators, and event staff, in addition to external partners, to conceptualize and create excellent guest experiences that deepen visitor participation and encourage visitors to interact with the Hallmark brand in new and interesting ways.

Requirements

College degree in art, design, or related field.
At least five years of relevant design experience, including demonstrated ability to take design projects from concept through fabrication and installation.
Project management experience with demonstrated ability to deliver work on time, within budget, and with quality levels that meet or exceed expectations.
Proficient with tools and shop equipment associated with fabrication and repair across a range of materials.

Nice To Haves

Experience working for industries such as hands-on museums, fabrication shops, orlive theater/production.
Staff supervisory experience.
Basic CAD proficiency, capable of reading and analyzing technical drawings and specifications; experience with 3D printing programs, CNC, video and audio production, etc.
Strong interpersonal and communication skills.
Ability to build productive relationships with internal teams and external partners.
Ability to multi-task, organize, and prioritize around multiple projects.

Responsibilities

Exhibit Development and Oversight Responsible for collaboratively creating, project managing, installing, and deinstalling physical and digital exhibits and experiences in both the Hallmark Visitors Center and Kaleidoscope studio.
Guides and collaborates on design work. Design tasks encompass physical exhibit design, objects installed in cases and on open mounts, wall panels, graphics produced through various techniques, and media installations.
Serves as project manager for design work: developing and supervising timelines, schedules, budgets, deliverables, and contracts.
Assists and/or provides oversight in fabrication of exhibits and interactives, from conceptualization to completion.
Oversees outside contractors and freelancers, and collaborates with internal Hallmark creatives.
Evaluates and improves existing exhibit components, as needed. Assesses the need for changes in design or physical materials and keeps digital experiences current.
Acquires parts, equipment, and external expertise to assist in repairs and modifications.
Site Operations Responsible for facility oversight of both front-and-back of house spaces.
Oversees preventative and routine maintenance and repairs for various front-of-house exhibits and fixtures in both the Hallmark Visitors Center and Kaleidoscope.
Oversees back-of-house workshop and warehouse spaces.
Uses and properly maintains tools, machines, and equipment. Ensures both spaces comply with safety protocols and company-wide safety inspections.
Ensures staff receive appropriate training and understand and follow all safety procedures.
Staff Management Trains and supervises one full-time Materials and Exhibits Coordinator who is responsible for materials handling and inventory for Kaleidoscope, as well as supporting maintenance and facility logistics and assisting with exhibit development and fabrication work.
Other Duties and Responsibilities With HVC/Kaleidoscope Leadership Team, participates in long-range planning, conceptualizing innovative exhibits and guest experiences.
Uses insights from observation and evaluation, as well as working knowledge and trends of visitor engagement in museum and exhibit settings, to revise activities, make program modifications, and test new ideas for future HVC and Kaleidoscope planning.
Works alongside HVC/Kaleidoscope team members, demonstrating outstanding skill in all guest interactions.
Serves as Manager-on-Duty when working Saturdays, days surrounding holidays, and days when Hallmark’s corporate offices may be closed.
Visitor service related tasks as needed, including greeting and welcoming visitors and overseeing set-up and clean-up for special programs, events, and receptions.