Exhibit Account Coordinator
About The Position
The Exhibit Account Coordinator serves as the frontline support resource for the Exhibit Sales team and its clients. Acting as a Customer Service Representative within the Exhibits division, this role provides hands-on and administrative assistance for custom and rental booth programs — both before the show and on-site. From answering phone inquiries to coordinating deliverables, traveling to events, and supporting client needs in real time, this role is key to creating a positive exhibitor experience while ensuring Heritage’s exhibit programs are successfully executed and well-documented. Reports to: Director of Exhibit Sales
Requirements
- 2+ years in customer service, events, or administrative support
- Excellent communication and interpersonal skills — both written and verbal
- Strong multitasking abilities in high-paced environments
- Proficiency in: Microsoft Excel, Outlook, and Word
- Google Sheets/Docs
- CRM systems (Salesforce preferred)
- Ability and willingness to travel frequently for events (including weekends)
- Positive, team-oriented attitude with flexibility to jump in where needed
- Reliable transportation and valid driver’s license
Nice To Haves
- Previous experience in trade show services or with exhibit booths
- Familiarity with floorplans, freight tracking, or labor coordination
- Knowledge of Boomer or similar show systems
Responsibilities
- Respond to client emails, calls, and general inquiries from the shared Exhibits inbox and mainline; assist with scheduling and routing client questions to the correct AE or internal team.
- Travel to designated trade shows to provide onsite CSR coverage for exhibit clients; assist with check-ins, layout clarifications, issue resolution, and on-the-ground coordination.
- Enter and update booth orders, change forms, and design confirmations in Salesforce and Boomer per Exhibit AE instruction.
- Support completion of Exhibits SOP checklist items, including documentation filing, show file prep, and project readiness tasks.
- Work with design, estimating, and production teams to confirm deadlines and track deliverables; follow up on outstanding requests.
- Maintain and organize digital show folders, artwork, and order forms.
- Track shipping, drayage, and service order confirmations to help ensure successful setup.
- Support exhibit sales reps with file cleanup, invoice closeouts, and travel planning.
- Escalate client or vendor issues to Exhibit AEs or Sales Director as needed.
- Serve as a backup to other exhibit support roles when workload or travel overlaps.
- Assist with onsite exhibitor move-in, graphics installations, and minor layout clarifications.
Benefits
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401(k)) with employer match when applicable
- Employee Stock Ownership Plan (ESOP) – eligible employees participate in the company’s long-term growth and success
- Paid Time Off (Vacation, Sick & Paid Holidays)
- Training & Professional Development
- Career growth opportunities within a nationwide, employee-owned organization
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
