Executive/VIP Support Specialist - Digital Technology

Air Products & Chemicals • Allentown, PA

428d

About The Position

The Executive Digital Technology Support Specialist at Air Products provides high-level technical support to executives, VIPs, and C-Suite personnel. This role involves direct interaction with executives, ensuring prompt assistance for all client devices, including PC operating systems, mobile devices, and network connectivity. The specialist is responsible for maintaining cybersecurity measures, facilitating key company events, and collaborating with technical teams for troubleshooting and problem resolution.

Requirements

• Bachelor's degree in computer science, engineering, or related discipline, or equivalent work experience.
• 5+ years of DT Infrastructure client/desktop support experience, 2+ years of Executive / VIP Support.
• Excellent verbal and written communication skills, especially in English.
• Strong end user technical support skills in Windows OS, Microsoft 365, and networking troubleshooting.
• Experience supporting mobile devices for Apple and Android.
• Knowledge of security tools such as anti-virus and firewalls.

Nice To Haves

• Technical support experience working with global teams in multinational corporations.
• ITIL foundation certification.

Responsibilities

• Provide immediate, high-priority technical support to executives and VIPs, ensuring minimal downtime and optimal performance of all computing devices and applications.
• Oversee robust cybersecurity measures tailored to executive needs, protecting sensitive information from unauthorized access or breaches.
• Facilitate and set up key company events such as Board of Directors meetings and earnings calls.
• Cover the tech bar during high demand or unavailability of Tech Bar Technician.
• Support the operational needs of client technologies, focusing on enterprise client computing environments.
• Partner with regional and global technical support teams on incident troubleshooting and problem investigation.

Benefits

• Affordable Medical, Dental and Vision Insurance (day 1 of employment)
• 401k with 100% vested company core AND company match (8%)
• Paid Vacation, holidays, flexible holiday + sick time
• Paid Parental leave (Up to 8 weeks for both parents)
• Backup Child and Adult Care benefit
• Adoption assistance
• Flexible spending accounts (medical, dependent daycare)
• Life Insurance (AD&D- Paid for by Air Products)
• EAP (Employee Assistance Program)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Chemical Manufacturing
• Education Level: Bachelor's degree
• Number of Employees: 501-1,000 employees