Executive Vice President, Servicing Quality Control - Regulations and Compliance

Western Alliance Bank•Westlake Village, CA

About The Position

As a EVP, Servicing Quality Control, Regulations and Compliance you'll be responsible for assisting in the protection of the value of the Company’s MSR asset through the timely and accurate review and oversight of AmeriHome’s Servicing QC vendor and its sub-servicers. You'll lead a team of Servicing QC and Compliance auditors, manage the Servicing QC Program, which includes ensuring trends and results of Servicing activity are reported to executive management, and the Program adheres to regulatory and investor requirements. Manage the relationship with external Servicing QC vendors, as the Vendor Relationship Owner. Oversee and manage quality control reviews of Servicing QC vendors and Sub-servicers. Alert appropriate management levels and internal departments to problems identified during routine quality control and compliance reviews. Follow through on all actionable items to ensure full and timely resolution is completed by the responsible parties. Manage and oversee functional risk appetite through creation and ongoing maintenance of department risks and controls (i.e. RCI). Assess Sub-servicer’s compliance with applicable federal and state servicing statutes (RESPA, ECOA, TCPA, FDCPA, etc.), program specific servicing requirements (HAMP and QRPC, for example), and servicing regulatory requirements circulated by agencies including FNMA, FHLMC, FHA, VA, USDA, the FRB and the CFPB. Create and manage to monthly and annual Test Plans. Evaluate results of recorded customer service and collections calls for adherence to and compliance with servicers’ call conduct and monitoring requirements, as well as applicable regulatory requirements. Evaluate results of consumer complaint reviews received and responded to by servicers or internal AmeriHome departments. Manage issues identified through sub-servicer findings that escalate to the enterprise level and require formal tracking within the GRC system. Ensure compliance with the enterprise Issues Management standard and work collaboratively with Mortgage Compliance and other relevant teams. Identify discrepancies and opportunities for process improvement through analysis of audit findings, management reports, and discussions with servicers. Prepare and submit various weekly and monthly reports for management review. Compile and categorize data used for monthly operational metrics. Perform secondary review of audit findings reports for use internally as well as to communicate any findings to Sub-servicers. Ability to navigate through various mortgage servicing systems such as MSP, MortgageServ, LoanServ, SBO, etc. Create effective quality control and auditing policies and procedures as needed. Evaluate servicer performance using a variety of tools such as scorecards, servicer management reports, and findings trend analysis. Lead and develop a team; responsible for hiring, coaching, performance management, training and development.

Requirements

15+ years of related experience in Internal Audit, Risk Management, Regulatory Compliance or similar field.
Bachelor's degree in related field required.
Advanced knowledge of residential mortgage industry in Correspondent or Retail Lending including; sales, operations, capital markets and/or other residential mortgage products and services.
Advanced to expert knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards and practices.
Intermediate to advanced knowledge and understanding of servicer’s actions during the servicing “life-events” of a mortgage loan such as Collections, Loss Mitigation, Foreclosure, Bankruptcy, Claims, Servicing Transfers, ARMs, Escrows, Payment Processing and Payoffs.
Intermediate to advanced experience with MS Office Suites.
Advanced speaking and writing communication skills.
Occasional travel required.

Nice To Haves

Previous leadership experience preferred.

Responsibilities

Assist in the protection of the value of the Company’s MSR asset through the timely and accurate review and oversight of AmeriHome’s Servicing QC vendor and its sub-servicers.
Lead a team of Servicing QC and Compliance auditors, manage the Servicing QC Program, which includes ensuring trends and results of Servicing activity are reported to executive management, and the Program adheres to regulatory and investor requirements.
Manage the relationship with external Servicing QC vendors, as the Vendor Relationship Owner.
Oversee and manage quality control reviews of Servicing QC vendors and Sub-servicers.
Alert appropriate management levels and internal departments to problems identified during routine quality control and compliance reviews.
Follow through on all actionable items to ensure full and timely resolution is completed by the responsible parties.
Manage and oversee functional risk appetite through creation and ongoing maintenance of department risks and controls (i.e. RCI).
Assess Sub-servicer’s compliance with applicable federal and state servicing statutes (RESPA, ECOA, TCPA, FDCPA, etc.), program specific servicing requirements (HAMP and QRPC, for example), and servicing regulatory requirements circulated by agencies including FNMA, FHLMC, FHA, VA, USDA, the FRB and the CFPB.
Create and manage to monthly and annual Test Plans.
Evaluate results of recorded customer service and collections calls for adherence to and compliance with servicers’ call conduct and monitoring requirements, as well as applicable regulatory requirements.
Evaluate results of consumer complaint reviews received and responded to by servicers or internal AmeriHome departments.
Manage issues identified through sub-servicer findings that escalate to the enterprise level and require formal tracking within the GRC system.
Ensure compliance with the enterprise Issues Management standard and work collaboratively with Mortgage Compliance and other relevant teams.
Identify discrepancies and opportunities for process improvement through analysis of audit findings, management reports, and discussions with servicers.
Prepare and submit various weekly and monthly reports for management review.
Compile and categorize data used for monthly operational metrics.
Perform secondary review of audit findings reports for use internally as well as to communicate any findings to Sub-servicers.
Ability to navigate through various mortgage servicing systems such as MSP, MortgageServ, LoanServ, SBO, etc.
Create effective quality control and auditing policies and procedures as needed.
Evaluate servicer performance using a variety of tools such as scorecards, servicer management reports, and findings trend analysis.
Lead and develop a team; responsible for hiring, coaching, performance management, training and development.